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Firefox73.0 Lockwise not listing saved passwords and logins

Posted

Overnight it seems that Firefox is no longer reading my old saved logins and passwords. I have checked to see that the logins.json and key4.db files are present, but the new Lockwise page shows nothing. When I look at the about:protections page, it shows that I still have 400+ logins and passwords protected. I tried to make a new profile and import backup data and Firefox still does not see the saved logins and passwords in the new profile. Any ideas on what is causing this behavior? I have so many accounts, and would like to get this functionality working again.

Overnight it seems that Firefox is no longer reading my old saved logins and passwords. I have checked to see that the logins.json and key4.db files are present, but the new Lockwise page shows nothing. When I look at the about:protections page, it shows that I still have 400+ logins and passwords protected. I tried to make a new profile and import backup data and Firefox still does not see the saved logins and passwords in the new profile. Any ideas on what is causing this behavior? I have so many accounts, and would like to get this functionality working again.

Modified by DDS94

Chosen solution

The bug report sounds like a migration problem from key3.db to key4.db where the SDR key wasn't migrated properly.

Do you still have a key3.db in your profile folder ?

You can try the steps in comment 23 by opening the profile with Firefox 68 ESR.

Firefox 68.5.0 ESR:

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 73.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0
  • Support URL: https://support.mozilla.org/1/firefox/73.0/WINNT/en-US/

Extensions

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Norton Password Manager 6.6.3.5 (idsafe@norton.com)
  • Norton Safe Web 3.11.0.21 (nortonsafeweb@symantec.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterDescription2:
  • adapterDeviceID: 0x1b06
  • adapterDeviceID2:
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  • adapterRAM2: 0
  • adapterSubsysID: 360a1462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.476
  • driverDate: 7-24-2019
  • driverDate2:
  • driverVendor:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Ti Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000bdf1) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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Wesley Branton
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This is a common problem for people who previously disabled multiprocess (e10s) in Firefox. This prevents Firefox from creating the necessary process to view the logins and passwords, while also breaking other functionality in Firefox.

In Firefox 68, the ability to disable multiprocessing was removed for this reason. However, some users still attempted to disable this feature using other methods.

I believe the only possible way to disable multiprocessing is to add the MOZ_FORCE_DISABLE_E10S environment variable to your computer (as outlined by this website).

If you did that or if you have that environment variable set for some reason, you need to remove it and restart your computer to be able to see the logins in Firefox Lockwise.

Hope this helps.

This is a common problem for people who previously disabled multiprocess (e10s) in Firefox. This prevents Firefox from creating the necessary process to view the logins and passwords, while also breaking other functionality in Firefox. In Firefox 68, the ability to disable multiprocessing was removed for this reason. However, some users still attempted to disable this feature using other methods. I believe the only possible way to disable multiprocessing is to add the <code>MOZ_FORCE_DISABLE_E10S</code> environment variable to your computer (as outlined by [https://techdows.com/2019/08/multi-process-e10s-can-still-be-disabled-in-firefox-68-or-later-versions-here-is-how.html this website]). If you did that or if you have that environment variable set for some reason, you need to remove it and restart your computer to be able to see the logins in Firefox Lockwise. Hope this helps.
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After looking through all of the environment settings on the system and within Firefox, the multiprocess windows feature has not been disabled.

After looking through all of the environment settings on the system and within Firefox, the multiprocess windows feature has not been disabled.
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Wesley Branton
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Does the issue still happen with you run Firefox in Safe Mode?

It's possible that the other password manager extension you are using (or maybe even another extension) is causing the issue.

If safe mode doesn't help, I'd recommend also trying with your security software (anti-virus) disabled, to rule out any possible conflict with that.

Does the issue still happen with you [[Troubleshoot Firefox issues using Safe Mode|run Firefox in Safe Mode]]? It's possible that the other password manager extension you are using (or maybe even another extension) is causing the issue. If safe mode doesn't help, I'd recommend also trying with your security software (anti-virus) disabled, to rule out any possible conflict with that.
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cor-el
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Anything logins related in the Browser Console ?

Anything logins related in the Browser Console ? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Browser_Console
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caspy7 0 solutions 12 answers

ردّ مُفيد

This may be https://bugzilla.mozilla.org/show_bug.cgi?id=1615382
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cor-el
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You can boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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So, given the above suggestions, I did try the following;

1. Firefox in safe mode: There was no change in behavior while in safe mode. Logins and passwords are still not read.

2. Norton disabled: Again, there was no change in behavior.

After reviewing that bug report, what was initially reported definitely matches what I am seeing with my browser. And apparently, my question was linked to the bug report thread as well.

I did use a Master Password, so I wonder if that has something to do with this issue.

So, given the above suggestions, I did try the following; 1. Firefox in safe mode: There was no change in behavior while in safe mode. Logins and passwords are still not read. 2. Norton disabled: Again, there was no change in behavior. After reviewing that bug report, what was initially reported definitely matches what I am seeing with my browser. And apparently, my question was linked to the bug report thread as well. I did use a Master Password, so I wonder if that has something to do with this issue.
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Wesley Branton
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Out of curiosity, does setting the signon.management.overrideURI preference on the about:config page to empty give you the ability to view the logins and passwords using the previous Firefox password manager instead of Firefox Lockwise?

NOTE: This isn't a permanent solution to the problem, just a troubleshooting step. Eventually, the old password manager may be removed from Firefox and fully replaced with Firefox Lockwise, so you should reset the signon.management.overrideURI preference back to it's default value when you are done testing.

I'd also be interested to see if you get any error messages in the Browser Console when you attempt to open Firefox Lockwise, as cor-el previously suggested.

If you press the menu button on Firefox (the three lines) and select Tools and Browser Console, that will open the appropriate window. This is the window where the majority of warnings and error messages from Firefox are sent.

Depending on how long you have had Firefox open, there may be a few things displayed in the window, which is normal. If you press the trash can icon in the top-left of the window, that will clear previous messages from the website.

Once the window is cleared, try opening Firefox Lockwise. If any errors or other messages are printed in that window, post a screenshot to this thread.

These messages can usually provide a lot more information on exactly what's going wrong.

Out of curiosity, does setting the <code>signon.management.overrideURI</code> preference on the <code>about:config</code> page to empty give you the ability to view the logins and passwords using the previous Firefox password manager instead of Firefox Lockwise? <blockquote>'''NOTE:''' This isn't a permanent solution to the problem, just a troubleshooting step. Eventually, the old password manager may be removed from Firefox and fully replaced with Firefox Lockwise, so you should reset the <code>signon.management.overrideURI</code> preference back to it's default value when you are done testing.</blockquote> ---- I'd also be interested to see if you get any error messages in the Browser Console when you attempt to open Firefox Lockwise, as cor-el previously suggested. If you press the menu button on Firefox (the three lines) and select Tools and Browser Console, that will open the appropriate window. This is the window where the majority of warnings and error messages from Firefox are sent. Depending on how long you have had Firefox open, there may be a few things displayed in the window, which is normal. If you press the trash can icon in the top-left of the window, that will clear previous messages from the website. Once the window is cleared, try opening Firefox Lockwise. If any errors or other messages are printed in that window, [[How do I create a screenshot of my problem?|post a screenshot]] to this thread. These messages can usually provide a lot more information on exactly what's going wrong.
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Unfortunately, the clearing that preference did not fix the issue.

I took the steps for generating the error messages when opening Lockwise (image posted). Not exactly sure why it states it cannot the profile directory since it can find all of my book marks and everything else related to the profile.

Unfortunately, the clearing that preference did not fix the issue. I took the steps for generating the error messages when opening Lockwise (image posted). Not exactly sure why it states it cannot the profile directory since it can find all of my book marks and everything else related to the profile.
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cor-el
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That looks like a problem with the secret decoder ring (SDR). Not sure if this is about the master password or a problem with the key file and logins.json not matching.

I don't know how the troubleshoot or fix this and recover the passwords.

Did you recently add or modified the master password ?

That looks like a problem with the secret decoder ring (SDR). Not sure if this is about the master password or a problem with the key file and logins.json not matching. *https://dxr.mozilla.org/mozilla-release/source/toolkit/components/passwordmgr/crypto-SDR.js#189 I don't know how the troubleshoot or fix this and recover the passwords. Did you recently add or modified the master password ?
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No... the master password has been in place for well over a year. Not sure how many update there have been in that time period.

There seems to be more info on this in that bug report , but I have no idea exactly how to do what they are suggesting since I have been doing automatic updates.

No... the master password has been in place for well over a year. Not sure how many update there have been in that time period. There seems to be more info on this in that [https://bugzilla.mozilla.org/show_bug.cgi?id=1615382 bug report] , but I have no idea exactly how to do what they are suggesting since I have been doing automatic updates.

Modified by DDS94

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cor-el
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Chosen Solution

The bug report sounds like a migration problem from key3.db to key4.db where the SDR key wasn't migrated properly.

Do you still have a key3.db in your profile folder ?

You can try the steps in comment 23 by opening the profile with Firefox 68 ESR.

Firefox 68.5.0 ESR:

The bug report sounds like a migration problem from key3.db to key4.db where the SDR key wasn't migrated properly. Do you still have a key3.db in your profile folder ? You can try the steps in comment 23 by opening the profile with Firefox 68 ESR. *https://bugzilla.mozilla.org/show_bug.cgi?id=1615382#c23 Firefox 68.5.0 ESR: *https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr/
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Well, it was not as straightforward as I would have liked, but the procedure worked! Since I had made some additional login changes, I decided to use the sync feature to port the old passwords from the old profile to my phone, and bring them back in to the new default profile created by Firefox73. Hopefully this is the last time I have to go through this.

Thanks everyone for the help!

Well, it was not as straightforward as I would have liked, but the procedure worked! Since I had made some additional login changes, I decided to use the sync feature to port the old passwords from the old profile to my phone, and bring them back in to the new default profile created by Firefox73. Hopefully this is the last time I have to go through this. Thanks everyone for the help!
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Angela Lazar 0 solutions 1 answers

New Support article created for users facing this issue when upgrading:

https://support.mozilla.org/en-US/kb/lockwise-losing-login-information-when-upgrading-f

New Support article created for users facing this issue when upgrading: https://support.mozilla.org/en-US/kb/lockwise-losing-login-information-when-upgrading-f
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