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I'm having a problem with Firefox. On my desktop for the last 2 days. None of the pages will load. Need to find out what I have to do to fix this problem Should I uninstall it and reinstall it or is there something else I can do? Please help.

I'm having a problem with Firefox. On my desktop for the last 2 days. None of the pages will load. Need to find out what I have to do to fix this problem Should I uninstall it and reinstall it or is there something else I can do? Please help.

Chosen solution

Hi again JTLDavis!

I am glad to hear that you managed to solve the problem all by yourself. It makes me grateful to read that response from you.

Now. If you haven't already, then please select the answer that marks the problem as resolved! This will help other people, like yourself and us too, and will remove this issue from our to do list.

Thank you for contacting us and helping others at the same time. Remain awesome JTLDavis! Keep using free open software! It might be more important than ever!

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Additional System Details

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  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0

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TyDraniu
  • Top 25 Contributor
376 solutions 2105 answers

Hi JTLDavis,

we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties?

See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/

Hi JTLDavis, we received a number of similar reports about Firefox on Win10, running in a compatibility mode with win7. Can you check compatibility settings in firefox.exe properties? See also https://old.reddit.com/r/firefox/comments/f2d5cu/nothing_will_load/
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Thank you for your help. But may I ask how can I do that When my page is not loading at all and I can't get it to respond? It's just blank and won't load up at all.

Thank you for your help. But may I ask how can I do that When my page is not loading at all and I can't get it to respond? It's just blank and won't load up at all.
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I'm using my phone right now. To send these messages cuz I have Firefox on it as well.

I'm using my phone right now. To send these messages cuz I have Firefox on it as well.
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TyDraniu
  • Top 25 Contributor
376 solutions 2105 answers
See [/questions/1279565 this question].
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jscher2000
  • Top 10 Contributor
8950 solutions 73359 answers

Hi JTLDavis, this is only useful once you can get back on your computer. It does not require running Firefox to do this.

Compatibility Mode Problem in Firefox 73

Could you double-check that your regular installation of Firefox is not set to run in backwards compatibility mode? Here's how:

Find the icon you use to start Firefox, and either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

You should clear all the boxes on the Compatibility tab for best results (giant screenshot below).

Any difference the next time you start Firefox?

Hi JTLDavis, this is only useful once you can get back on your computer. It does not require running Firefox to do this. '''''Compatibility Mode Problem in Firefox 73''''' Could you double-check that your regular installation of Firefox is not set to run in backwards compatibility mode? Here's how: Find the icon you use to start Firefox, and either: * Right-click a desktop shortcut, then click Properties * Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties You should clear all the boxes on the '''Compatibility''' tab for best results (giant screenshot below). <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2019-05-10-14-29-54-e33666.png"> Any difference the next time you start Firefox?
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Nothing is working same problem, what know?

Nothing is working same problem, what know?
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weberje1 0 solutions 3 answers

I have this problem too. Some websites show up like normal, but many others don't. Even www.google.com shows up weird. The search field is there and it works, but the pictures that are normally above it don't show up. When I try to go to my gmail it give me this error: The site at https://mail.google.com/mail/u/0/?tab=wm&authuser=0&ogbl has experienced a network protocol violation that cannot be repaired.

All the sites work with other browsers. And I am not using any kind of compatability mode for firefox. I am on 64-bit Windows 10.

I have this problem too. Some websites show up like normal, but many others don't. Even www.google.com shows up weird. The search field is there and it works, but the pictures that are normally above it don't show up. When I try to go to my gmail it give me this error: The site at https://mail.google.com/mail/u/0/?tab=wm&authuser=0&ogbl has experienced a network protocol violation that cannot be repaired. All the sites work with other browsers. And I am not using any kind of compatability mode for firefox. I am on 64-bit Windows 10.
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jscher2000
  • Top 10 Contributor
8950 solutions 73359 answers

Hi weberje1, that sounds like an issue caused by stored data. Could you start with:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Hi weberje1, that sounds like an issue caused by stored data. Could you start with: '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help?
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nothing is working. but i did notice that the last update is still in my computer will that have anything to do with my problem maybe both are working together.

nothing is working. but i did notice that the last update is still in my computer will that have anything to do with my problem maybe both are working together.
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meaning 72 and 73 are in my computer

meaning 72 and 73 are in my computer
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jscher2000
  • Top 10 Contributor
8950 solutions 73359 answers

JTLDavis said

nothing is working. but i did notice that the last update is still in my computer will that have anything to do with my problem maybe both are working together.

JTLDavis said

meaning 72 and 73 are in my computer

So you probably have one shortcut that runs Firefox 72 in one program folder, and one shortcut that runs Firefox 73 in a different program folder. Sorry for the confusion; usually upgrades slot into the same folder and this doesn't happen.

Earlier I mentioned how to check Compatibility mode settings. Have you done that for both of your shortcuts?

''JTLDavis [[#answer-1289860|said]]'' <blockquote> nothing is working. but i did notice that the last update is still in my computer will that have anything to do with my problem maybe both are working together. </blockquote> ''JTLDavis [[#answer-1289861|said]]'' <blockquote> meaning 72 and 73 are in my computer </blockquote> So you probably have one shortcut that runs Firefox 72 in one program folder, and one shortcut that runs Firefox 73 in a different program folder. Sorry for the confusion; usually upgrades slot into the same folder and this doesn't happen. Earlier I mentioned how to check Compatibility mode settings. Have you done that for both of your shortcuts?
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weberje1 0 solutions 3 answers

jscher2000 said

Hi weberje1, that sounds like an issue caused by stored data. Could you start with: Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: How to clear the Firefox cache If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help?

I tried this and nothing changed.

The problems are on many websites, I only described them using the one example. The browser will no longer display my companies timekeeping website, Blackboard's website, The weather channel website, https://www.cwtv.com/ , and many more. Some of them partially show up, some show up as what looks like a poorly organized text file.

I have had to resort to using the RAM PIG Chrome because it displays sites correctly.

''jscher2000 [[#answer-1289851|said]]'' <blockquote> Hi weberje1, that sounds like an issue caused by stored data. Could you start with: '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? </blockquote> I tried this and nothing changed. The problems are on many websites, I only described them using the one example. The browser will no longer display my companies timekeeping website, Blackboard's website, The weather channel website, https://www.cwtv.com/ , and many more. Some of them partially show up, some show up as what looks like a poorly organized text file. I have had to resort to using the RAM PIG Chrome because it displays sites correctly.

Modified by weberje1

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I'm still waiting for help to get my Firefox. Fixed, everything you've told me to try has not worked. I need to know what to do next. Can I go back to the older version 72? And if I can how do I do that? Please help.

I'm still waiting for help to get my Firefox. Fixed, everything you've told me to try has not worked. I need to know what to do next. Can I go back to the older version 72? And if I can how do I do that? Please help.
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Maitreya 1 solutions 12 answers

Hi JTLDavis!

You should be able to uninstall Firefox and install any version of it again. https://www.mozilla.org/ --- By the way. Windows recently claimed to "love" free software. FSF.org responded by sending them a harddrive to put the source code for Window 7 on it. They are still waiting for the answer.

Ever considered to install an open free GNU/Linux operating system before running the open free Mozilla Firefox?

Hi JTLDavis! You should be able to uninstall Firefox and install any version of it again. https://www.mozilla.org/ --- By the way. Windows recently claimed to "love" free software. FSF.org responded by sending them a harddrive to put the source code for Window 7 on it. They are still waiting for the answer. Ever considered to install an open free GNU/Linux operating system before running the open free Mozilla Firefox?
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jscher2000
  • Top 10 Contributor
8950 solutions 73359 answers

ردّ مُفيد

Hi JTLDavis, this is the support article on older versions: Install an older version of Firefox.

Hi JTLDavis, this is the support article on older versions: [[Install an older version of Firefox]].
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jscher2000
  • Top 10 Contributor
8950 solutions 73359 answers

Hi weberje1, your problem is blocked content -- such as style sheets -- for reasons to be determined. It is not the same issue that some Firefox 73 users are experiencing, which is tab process failure.

Please start a new thread for your question. You can start at the following link:

https://support.mozilla.org/questions/new/desktop/websites

On that page and the ones that follow, scroll down past article links to continue with the form.

Hi weberje1, your problem is blocked content -- such as style sheets -- for reasons to be determined. It is not the same issue that some Firefox 73 users are experiencing, which is tab process failure. Please start a new thread for your question. You can start at the following link: https://support.mozilla.org/questions/new/desktop/websites On that page and the ones that follow, scroll down past article links to continue with the form.
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CNCC 0 solutions 17 answers

JTLDavis, what you are describing sounds similar to my problem. Have you tried clicking on Help->Troubleshooting Information in the menu, and see if that particular page will load? And did you try to see if Firefox loads pages normally if booting Windows in Safe Mode?

JTLDavis, [https://support.mozilla.org/en-US/questions/1278362 what you are describing sounds similar to my problem.] Have you tried clicking on Help->Troubleshooting Information in the menu, and see if that particular page will load? And did you try to see if Firefox loads pages normally if booting Windows in Safe Mode?
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philipp
  • Top 25 Contributor
  • Moderator
5348 solutions 23617 answers

can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/

can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue? https://www.mozilla.org/en-US/firefox/all/
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weberje1 0 solutions 3 answers

ردّ مُفيد

I fixed my issue.

I uninstalled and reinstalled firefox but this didn't help.

I noticed during the reinstall that there was an option to reset everything to default during installation. I didn't select this option because I didn't want to lose all my settings. After the reinstall, using the latest download, was done firefox was acting the same.

I then either went into the setting, or firefox recommended it, but I ended up resetting the browser to all the default settings and this fixed my issues.

I had to reinstall all of my plug-ins, but all of my bookmarks were still there from my account.

The issues started when firefox did an update so I never thought that a setting, that was causing no problems, would cause so many issues. I still do not know which setting(s) was causing the problem.

I fixed my issue. I uninstalled and reinstalled firefox but this didn't help. I noticed during the reinstall that there was an option to reset everything to default during installation. I didn't select this option because I didn't want to lose all my settings. After the reinstall, using the latest download, was done firefox was acting the same. I then either went into the setting, or firefox recommended it, but I ended up resetting the browser to all the default settings and this fixed my issues. I had to reinstall all of my plug-ins, but all of my bookmarks were still there from my account. The issues started when firefox did an update so I never thought that a setting, that was causing no problems, would cause so many issues. I still do not know which setting(s) was causing the problem.
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Maitreya 1 solutions 12 answers

Chosen Solution

Hi again JTLDavis!

I am glad to hear that you managed to solve the problem all by yourself. It makes me grateful to read that response from you.

Now. If you haven't already, then please select the answer that marks the problem as resolved! This will help other people, like yourself and us too, and will remove this issue from our to do list.

Thank you for contacting us and helping others at the same time. Remain awesome JTLDavis! Keep using free open software! It might be more important than ever!

Hi again JTLDavis! I am glad to hear that you managed to solve the problem all by yourself. It makes me grateful to read that response from you. Now. If you haven't already, then please select the answer that marks the problem as resolved! This will help other people, like yourself and us too, and will remove this issue from our to do list. Thank you for contacting us and helping others at the same time. Remain awesome JTLDavis! Keep using free open software! It might be more important than ever!
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