Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 (رد واحد)
  • 1 has this problem
  • 6 views
  • آخر ردّ كتبه philipp

mjperez1
mjperez1
more options

Crash ID: bp-c43fd7a6-3417-416b-891c-c52850200212

I have uninstalled and reinstalled different versions, stopped all processes, restarted the computer, as well as tried installing under a different user profile on the same computer. Firefox continues to crash at startup. Also does this in Safe Mode, I cannot get it to open at all.

Crash ID: bp-c43fd7a6-3417-416b-891c-c52850200212 I have uninstalled and reinstalled different versions, stopped all processes, restarted the computer, as well as tried installing under a different user profile on the same computer. Firefox continues to crash at startup. Also does this in Safe Mode, I cannot get it to open at all.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, there's a known incompatibility with 0patch unfortunately which can cause firefox to crash on startup - in case you're using that security software, you can refer to their workaround: https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed