Sign-in data is not being accepted by support.mozilla.org
I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date.
There are no "educated guesses" in the link provided through the link below.
الحل المُختار
So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?
An account for support.mozilla.org is only used on support.mozilla.org
Read this answer in context 👍 0All Replies (4)
Firefox Sync and the accounts on this support site are not the same. You cannot use your Sync password for this support site, nor the other way around.
Apologies for any confusion
Do you have a specific question we can help you with?
الحل المُختار
So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?
An account for support.mozilla.org is only used on support.mozilla.org
The answer is what I figured out. However, it doesn't tell me why I never got a password reset email or why, all of a sudden, I was in even though my sign-in had been rejected. Whatever, I finally got in. That's what matters.