ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After a Firefox crash both it and Thunderbird show no title bar - how can I get it back?

more options

The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help

The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help

All Replies (7)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
more options

ed5f593b-ac4c-4b60-bcba-a8814eccd90a 07/11/2016 22:56 44f72024-c5d2-4fe5-82e6-fab929793fd4 25/09/2016 18:30 51a12a14-ceb0-4e9d-95a2-f80ed4ba2765 25/09/2016 18:25 3f4cbda1-77b2-4738-b9df-e821c4316cc4 25/09/2016 17:30 c039db1c-0445-41b1-a860-cbaafaa69398 25/09/2016 17:12 d452193c-39ff-4e78-9134-69ed99a18daa 25/09/2016 16:35 d1c71df3-15b0-43dc-be67-bd8f6d6f2f12 08/09/2016 09:26 0469e01c-b24e-4488-879d-dd1b46e8e5bc 30/08/2016 21:08 28eb72f5-f2cf-41d3-8eb6-d9a8d1555e17 24/08/2016 22:59 76d1f4c4-d406-4091-8493-1ffeb0e7555c 19/08/2016 22:52

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

more options

trying again! Ithink they have all been submitted now.

bp-8ce6f6cb-7830-4d75-a1c1-93a682161123 23/11/2016 23:32 bp-e23d39a8-da66-4583-9d80-0c83d2161124 25/09/2016 18:30 bp-2b8c5ff6-42e1-458e-85e7-d10c32161124 25/09/2016 18:25 bp-fef06b86-71c0-4ca9-8f2f-5fd672161124 25/09/2016 17:30 bp-11042189-ae72-40f6-ab15-226022161124 25/09/2016 17:12 bp-82511204-bcbd-4e65-80aa-55f432161124 25/09/2016 16:35 bp-122134ac-a380-428a-9931-113782161124 08/09/2016 09:26 bp-6d7631f8-b837-47fc-8be1-0a8b62161124 30/08/2016 21:08 bp-f49da482-2001-4b08-bdae-9aa7c2161124 24/08/2016 22:59 bp-0d269534-10f2-4690-a175-dbf0a2161124 19/08/2016 22:52

more options

Well done.

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.10586

bp-8ce6f6cb-7830-4d75-a1c1-93a682161123

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.205

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-e23d39a8-da66-4583-9d80-0c83d2161124

Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject

Process Type plugin Shockwave Flash Version: 23.0.0.162

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject

1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) +++++++++++++++++++++++++++++++++++++++++ bp-2b8c5ff6-42e1-458e-85e7-d10c32161124

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.162

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-fef06b86-71c0-4ca9-8f2f-5fd672161124

Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 23.0.0.16

IPSEng32.dll = Symantec Intrusion Detection

more options

I see you updated the flash player. Did you also update Firefox to v50? Any reports using v50?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

I;m really sorry but I am afraid I don't understand all this and it will take me far too long too sort. Thanks for trying and I will save the advice and call my local teckie to see what he can do to get everything - I suspect the problem goes beyond Mozilla - working as it should. Thanks to all for a great pair of products