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After a Firefox crash both it and Thunderbird show no title bar - how can I get it back?

Posted

The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help

The Firefox crash was a "not responding" error when all I had done was try to switch tabs. I could not get out of the program using Taskbar or Alt Tab and CtrlAltDel got nowhere so having given it time I just had to press the power switch. Since then most programs seem to be working as before but both Firefox and Thunderbird are running slow and without title bars. I can't find how to get them back. I hope you can help

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Coupons, Inc. Coupon Printer 5.0.2.8
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.111.2 for Mozilla browsers
  • Media Go Detector Plug-in
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • ScorchPlugin
  • Shockwave Flash 23.0 r0
  • 5.1.50901.0
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

ed5f593b-ac4c-4b60-bcba-a8814eccd90a 07/11/2016 22:56 44f72024-c5d2-4fe5-82e6-fab929793fd4 25/09/2016 18:30 51a12a14-ceb0-4e9d-95a2-f80ed4ba2765 25/09/2016 18:25 3f4cbda1-77b2-4738-b9df-e821c4316cc4 25/09/2016 17:30 c039db1c-0445-41b1-a860-cbaafaa69398 25/09/2016 17:12 d452193c-39ff-4e78-9134-69ed99a18daa 25/09/2016 16:35 d1c71df3-15b0-43dc-be67-bd8f6d6f2f12 08/09/2016 09:26 0469e01c-b24e-4488-879d-dd1b46e8e5bc 30/08/2016 21:08 28eb72f5-f2cf-41d3-8eb6-d9a8d1555e17 24/08/2016 22:59 76d1f4c4-d406-4091-8493-1ffeb0e7555c 19/08/2016 22:52

ed5f593b-ac4c-4b60-bcba-a8814eccd90a 07/11/2016 22:56 44f72024-c5d2-4fe5-82e6-fab929793fd4 25/09/2016 18:30 51a12a14-ceb0-4e9d-95a2-f80ed4ba2765 25/09/2016 18:25 3f4cbda1-77b2-4738-b9df-e821c4316cc4 25/09/2016 17:30 c039db1c-0445-41b1-a860-cbaafaa69398 25/09/2016 17:12 d452193c-39ff-4e78-9134-69ed99a18daa 25/09/2016 16:35 d1c71df3-15b0-43dc-be67-bd8f6d6f2f12 08/09/2016 09:26 0469e01c-b24e-4488-879d-dd1b46e8e5bc 30/08/2016 21:08 28eb72f5-f2cf-41d3-8eb6-d9a8d1555e17 24/08/2016 22:59 76d1f4c4-d406-4091-8493-1ffeb0e7555c 19/08/2016 22:52
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''

Question owner

trying again! Ithink they have all been submitted now.

bp-8ce6f6cb-7830-4d75-a1c1-93a682161123 23/11/2016 23:32 bp-e23d39a8-da66-4583-9d80-0c83d2161124 25/09/2016 18:30 bp-2b8c5ff6-42e1-458e-85e7-d10c32161124 25/09/2016 18:25 bp-fef06b86-71c0-4ca9-8f2f-5fd672161124 25/09/2016 17:30 bp-11042189-ae72-40f6-ab15-226022161124 25/09/2016 17:12 bp-82511204-bcbd-4e65-80aa-55f432161124 25/09/2016 16:35 bp-122134ac-a380-428a-9931-113782161124 08/09/2016 09:26 bp-6d7631f8-b837-47fc-8be1-0a8b62161124 30/08/2016 21:08 bp-f49da482-2001-4b08-bdae-9aa7c2161124 24/08/2016 22:59 bp-0d269534-10f2-4690-a175-dbf0a2161124 19/08/2016 22:52

trying again! Ithink they have all been submitted now. bp-8ce6f6cb-7830-4d75-a1c1-93a682161123 23/11/2016 23:32 bp-e23d39a8-da66-4583-9d80-0c83d2161124 25/09/2016 18:30 bp-2b8c5ff6-42e1-458e-85e7-d10c32161124 25/09/2016 18:25 bp-fef06b86-71c0-4ca9-8f2f-5fd672161124 25/09/2016 17:30 bp-11042189-ae72-40f6-ab15-226022161124 25/09/2016 17:12 bp-82511204-bcbd-4e65-80aa-55f432161124 25/09/2016 16:35 bp-122134ac-a380-428a-9931-113782161124 08/09/2016 09:26 bp-6d7631f8-b837-47fc-8be1-0a8b62161124 30/08/2016 21:08 bp-f49da482-2001-4b08-bdae-9aa7c2161124 24/08/2016 22:59 bp-0d269534-10f2-4690-a175-dbf0a2161124 19/08/2016 22:52
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

Well done.

Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.10586

bp-8ce6f6cb-7830-4d75-a1c1-93a682161123

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.205

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-e23d39a8-da66-4583-9d80-0c83d2161124

Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject

Process Type plugin Shockwave Flash Version: 23.0.0.162

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject

1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) +++++++++++++++++++++++++++++++++++++++++ bp-2b8c5ff6-42e1-458e-85e7-d10c32161124

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 23.0.0.162

Attention Sumo's there are 20 related bug reports

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-fef06b86-71c0-4ca9-8f2f-5fd672161124

Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 23.0.0.16

IPSEng32.dll = Symantec Intrusion Detection

Well done. Product Firefox Release Channel release Version 49.0.2 Build ID 20161019084923 OS Windows 10 OS Version 10.0.10586 bp-8ce6f6cb-7830-4d75-a1c1-93a682161123 Signature: F1398665248 Process Type plugin Shockwave Flash Version: 23.0.0.205 Attention Sumo's there are 20 related bug reports IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-e23d39a8-da66-4583-9d80-0c83d2161124 Signature: mozilla::plugins::PluginModuleChild::NPN_CreateObject Process Type plugin Shockwave Flash Version: 23.0.0.162 IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1252152 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject 1188634 NEW --- crash in mozilla::plugins::PluginModuleChild::NPN_CreateObject(_NPP*, NPClass*) +++++++++++++++++++++++++++++++++++++++++ bp-2b8c5ff6-42e1-458e-85e7-d10c32161124 Signature: F1398665248 Process Type plugin Shockwave Flash Version: 23.0.0.162 Attention Sumo's there are 20 related bug reports IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++ bp-fef06b86-71c0-4ca9-8f2f-5fd672161124 Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508 Process Type plugin Shockwave Flash Version: 23.0.0.16 IPSEng32.dll = Symantec Intrusion Detection
FredMcD
  • Top 10 Contributor
4269 solutions 59870 answers

I see you updated the flash player. Did you also update Firefox to v50? Any reports using v50?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

I see you updated the flash player. Did you also update Firefox to v50? Any reports using v50? If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

I;m really sorry but I am afraid I don't understand all this and it will take me far too long too sort. Thanks for trying and I will save the advice and call my local teckie to see what he can do to get everything - I suspect the problem goes beyond Mozilla - working as it should. Thanks to all for a great pair of products

I;m really sorry but I am afraid I don't understand all this and it will take me far too long too sort. Thanks for trying and I will save the advice and call my local teckie to see what he can do to get everything - I suspect the problem goes beyond Mozilla - working as it should. Thanks to all for a great pair of products