I can send emails but have been unable to receive any new ones since 11 Sept
On 11 Sept I got a marketing email from The Body Shop ...it sort of jammed my inbox and every time I deleted it it reappeared - no joke it must have downloaded and been deleted about 50 times ...I then worked out how to block the sender which solved that problem but unfortunately no further email have been able to get through ! When I press " get new messages" it tells me how many there are but then says none to download ...I can send from the account but not receive ...its very frustrating as I'm no techie !! Can you help please - I have Windows 7
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What is your computer system and Firefox?
This is a support forum for Mozilla Firefox. You will have to contact your e-mail provider for help. https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help
Or are you talking about Thunderbird?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.