Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My computer keeps freezing and says you've reached your breaking point. It only does this when I use Firefox. How can I fix this?

  • 1 reply
  • 1 has this problem
  • آخر ردّ كتبه jscher2000

more options

If I'm on Firefox for more than 10 minutes, my computer will freeze. I have to use 'control, alt, delete' to get out. I briefly see a pop up screen that says 'you've reached your breaking point'. I cannot figure out whats causing this. It only happens when I use Firefox. I hope someone knows the answer. Thank you

All Replies (1)

more options

Are you using Ctrl+Alt+Del to call up the Task Manager and "kill" Firefox that way? If you pause for a moment, can you see whether Firefox (or on the Details tab firefox.exe) is using an extraordinarily high amount of CPU time or memory?

You might already have seen these articles, but just in case:

Since Flash is so widely used on the web, you might also try turning off the protected mode feature of the Flash player plugin. That feature has security benefits, but seems to have serious compatibility issues on some systems. You can disable it using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.