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Firefox crashes

Posted

Fire fox opens and when I start using it, it crashes. Over and over again, help, please.

Date Submitted 7CD449DA-10C0-46B9-B018-739ABF712B76 8/25/15 8:59 PM FC915AE0-5EE0-4F0F-9BD6-F3E3C9C6ADF8 8/25/15 8:52 PM bp-1657c47b-1ce1-4243-a2fc-1d0182150826 8/25/15 8:44 PM 4E1662DE-81D5-4836-B86C-C71AF7A94806 8/25/15 10:14 AM DD733F99-5076-4266-9EEE-B974311EF22B 8/24/15 9:37 PM bp-1a572047-0dca-4d42-9d1a-2fba72150825 8/24/15 9:36 PM bp-3394b2a3-7902-491b-bf31-c24e52150825 8/24/15 9:36 PM bp-3b763d7b-65a6-46c2-b082-cbfe82150330 3/30/15 2:02 PM bp-5ffd6302-0e41-466d-b5fb-be2002150311 3/11/15 7:09 PM D756556F-0168-4C52-A8A3-3DEE7183DB90 1/1/15 10:32 PM 6DA7CA2F-E5F0-4B68-8983-25F3839482A9 1/1/15 10:51 AM FBD7FF8C-3DE8-4483-9613-95C64745079E

Fire fox opens and when I start using it, it crashes. Over and over again, help, please. Date Submitted 7CD449DA-10C0-46B9-B018-739ABF712B76 8/25/15 8:59 PM FC915AE0-5EE0-4F0F-9BD6-F3E3C9C6ADF8 8/25/15 8:52 PM bp-1657c47b-1ce1-4243-a2fc-1d0182150826 8/25/15 8:44 PM 4E1662DE-81D5-4836-B86C-C71AF7A94806 8/25/15 10:14 AM DD733F99-5076-4266-9EEE-B974311EF22B 8/24/15 9:37 PM bp-1a572047-0dca-4d42-9d1a-2fba72150825 8/24/15 9:36 PM bp-3394b2a3-7902-491b-bf31-c24e52150825 8/24/15 9:36 PM bp-3b763d7b-65a6-46c2-b082-cbfe82150330 3/30/15 2:02 PM bp-5ffd6302-0e41-466d-b5fb-be2002150311 3/11/15 7:09 PM D756556F-0168-4C52-A8A3-3DEE7183DB90 1/1/15 10:32 PM 6DA7CA2F-E5F0-4B68-8983-25F3839482A9 1/1/15 10:51 AM FBD7FF8C-3DE8-4483-9613-95C64745079E

Chosen solution

You appear to be using Firefox 35. That is old and not supported, yet you are using OS X 7 and so should be on the latest Firefox Fx 40.0.3. Please see and follow the instructions in

If you do then still have problems try in Firefox's safe mode and post the relevant Crash ID in your next reply.

Also see

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/534.57.7 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.7

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59631 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Product Firefox Version 35.0.1

Release Channel OS Mac OS X OS Version 10.7.5 11G63

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 40


The crash report flagged these programs;

ExceptionHandling

GSS

AppleGVA

libdispatch.dylib =  ? Word for Mac

CoreMedia

Foundation

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libsystem_c.dylib = ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

VideoToolbox

AppKit

CoreFoundation

HIToolbox

libxpc.dylib = unknown


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ------------------- Product Firefox Version 35.0.1 Release Channel OS Mac OS X OS Version 10.7.5 11G63 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''40''' --------------------- The crash report flagged these programs; ExceptionHandling GSS AppleGVA libdispatch.dylib = ? Word for Mac CoreMedia Foundation libobjc.A.dylib = ? Word for Mac http://support.microsoft.com/kb/2693802/en-us libsystem_c.dylib = ? Word for Mac libsystem_kernel.dylib = ? Word for Mac VideoToolbox AppKit CoreFoundation HIToolbox libxpc.dylib = unknown ----------------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.
jscher2000
  • Top 10 Contributor
8770 solutions 71713 answers

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the option key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then if Firefox starts and runs, please:

(1) Remove the old Firefox Ad Killer extension

Open the Add-ons page using either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you should find it on the right.

(2) Disable hardware acceleration of graphics

"3-bar" menu button (or Firefox menu) > Preferences > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

(3) Disable MP4 decoding

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(B) In the search box above the list, type or paste media and pause while the list is filtered

(C) Double-click the media.apple.mp4.enabled preference to switch it from true to false

The next time you exit Firefox and start it up normally (not holding down the option key), is it any more stable?

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. ''If Firefox is not running:'' Hold down the option key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Then if Firefox starts and runs, please: '''(1) Remove the old Firefox Ad Killer extension''' Open the Add-ons page using either: * Cmd+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then you should find it on the right. '''(2) Disable hardware acceleration of graphics''' "3-bar" menu button (or Firefox menu) > Preferences > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" '''(3) Disable MP4 decoding''' (A) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful. (B) In the search box above the list, type or paste '''media''' and pause while the list is filtered (C) Double-click the '''media.apple.mp4.enabled''' preference to switch it from true to false The next time you exit Firefox and start it up normally (not holding down the option key), is it any more stable?

Question owner

Hi, Thanks for you help.

I tried using safe mode, it still crashes.

I went again to about:crashes and clicked on the ones that didn´t start with "bp", there was some sort of processing but I didn´t see the submit button.

Report ID Date Submitted bp-a2259d94-b6aa-4c93-93a9-183092150826 8/26/15 9:35 AM bp-fbe5598a-8910-43f2-be2e-7d3d22150826 8/26/15 9:34 AM bp-207ec951-65e9-4238-a37d-8b0be2150826 8/25/15 8:52 PM bp-1657c47b-1ce1-4243-a2fc-1d0182150826 8/25/15 8:44 PM bp-e62c97b8-28f9-4551-89ae-0ebef2150826 8/25/15 10:14 AM bp-8212d782-9498-4f71-887f-cc3ad2150826 8/24/15 9:37 PM bp-1a572047-0dca-4d42-9d1a-2fba72150825

Hi, Thanks for you help. I tried using safe mode, it still crashes. I went again to about:crashes and clicked on the ones that didn´t start with "bp", there was some sort of processing but I didn´t see the submit button. Report ID Date Submitted bp-a2259d94-b6aa-4c93-93a9-183092150826 8/26/15 9:35 AM bp-fbe5598a-8910-43f2-be2e-7d3d22150826 8/26/15 9:34 AM bp-207ec951-65e9-4238-a37d-8b0be2150826 8/25/15 8:52 PM bp-1657c47b-1ce1-4243-a2fc-1d0182150826 8/25/15 8:44 PM bp-e62c97b8-28f9-4551-89ae-0ebef2150826 8/25/15 10:14 AM bp-8212d782-9498-4f71-887f-cc3ad2150826 8/24/15 9:37 PM bp-1a572047-0dca-4d42-9d1a-2fba72150825
John99 971 solutions 13138 answers

Chosen Solution

You appear to be using Firefox 35. That is old and not supported, yet you are using OS X 7 and so should be on the latest Firefox Fx 40.0.3. Please see and follow the instructions in

If you do then still have problems try in Firefox's safe mode and post the relevant Crash ID in your next reply.

Also see

You appear to be using Firefox 35. That is old and not supported, yet you are using OS X 7 and so should be on the latest Firefox Fx 40.0.3. Please see and follow the instructions in * [[Update Firefox to the latest version]] If you do then still have problems try in Firefox's safe mode and post the relevant Crash ID in your next reply. Also see * (Don't) [[Install an older version of Firefox]] ** https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/

Question owner

Thank you! That worked.

Thank you! That worked.
John99 971 solutions 13138 answers

Glad to know it is working again. Thanks for letting us know.

Glad to know it is working again. Thanks for letting us know.