Hi Newbeak,

if the ISP provides access via POP or IMAP, simply create an account for that mailbox. If thunderbird knows that ISP, its very simple. If not, you only have to configure the settings yourself.

regards georg

I looked in my TB account settings,and found it is a POP type access setup,but their webmail is a type of MS Exchange on the ISP's website. I could just use the ISP webmail for all my emails,but I like TB. The funny thing is that some of my emails on TB are synced,but most aren't. I'm not a techie,so you will have to dumb down your suggestions,thanks!

If you set up the account as POP type, only the Inbox is downloaded to TB, so any other folders you've created via webmail won't be seen in TB. But if (they say) the account can be truly synced with mobile devices, that suggests the account can be set up in TB as IMAP type. Ask your ISP if the settings for mobile devices are IMAP, and if so, try and set up the account in TB using those settings.

Just had a chat session with the ISP. Thought it might help if I posted it:

Syleena here from Chat support..

Session ID: 226743919

Newbeak (19:43:17):

Are the settings for mobile devices IMAP?

Syleena #9749 (19:43:34):

Thank you for choosing Chat Support, my name is Syleena. I have read your message and will be happy to assist you today.

Syleena #9749 (19:44:42):

The settings for setting up mail with any mobile devices are POP only, IMAP will not work.

Syleena #9749 (19:44:48):

POP or Exchange.

Newbeak (19:45:57):

Okay,someone on the Mozilla forum has been offering me advice on how to sync Thunderbird with Webmail.

Syleena #9749 (19:46:51):

Ah okay, yes, you can find online help in many places, even on our own forums,however that wouldn't be something that we are actually trained in or support.

Syleena #9749 (19:47:09):

But yes, we can tell you that we suppose POP and Exchange and we do have the server names, etc

Syleena #9749 (19:47:26):

Instructions on setting these up too, n many many devices and email programs.

Syleena #9749 (19:47:33):

and* many*

Syleena #9749 (19:48:07):

You can choose what your trying to set up, and then go from there.

Newbeak (19:49:06):

You sound more hopeful than other chat reps I have run into.Could I get a transcript of this chat?

Syleena #9749 (19:50:55):

Certainly!! :) I will email you a copy so that you can refer back to it.

Newbeak (19:51:17):

Thanks for your help,Syleena

Syleena #9749 (19:51:24):

My pleasure!

Syleena #9749 (19:52:33):

Thank you! Was there anything else I could help you with before I let you go?

Newbeak (19:52:56):

No,that will keep me busy for now.Have a good one!

GoToAssist (19:53:15):

Newbeak has left the session.

When replying to us, please remember to include all previous correspondence.

Thanks and have a great rest of your day!

If they don't offer IMAP access, it appears they may offer 'Exchange ActiveSync' accounts, which is Microsoft's version of IMAP. TB doesn't support it, but I believe Windows Live Mail and Outlook do, so that would probably be the only way to sync the mail over multiple devices, if you find the POP setup inadequate.

I don't know enough about ExQuilla to say if it offers anything in this case.