Flash videos won't work on Linux Mint 16

11 uphendule
15 zinale nkinga
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Igcine ukuphendulwa ngu James

10 iminyaka edlule

3/28/14 07:51

Hi! I have an issue. I'm using Mint 16 and Firefox 28. Mathworks' instructions videos won't play saying "Unable to connect to server. Please try using a different browser or try again later. Click here to learn more. Error Code: VE_FMS_CONNECT_FAILED".

Their troubleshooting information did not quite help. Any suggestions? Video does work in Google Chrome.

Video in question: http://www.mathworks.com/videos/getting-started-with-matlab-68985.html

Hi! I have an issue. I'm using Mint 16 and Firefox 28. Mathworks' instructions videos won't play saying "Unable to connect to server. Please try using a different browser or try again later. Click here to learn more. Error Code: VE_FMS_CONNECT_FAILED". Their troubleshooting information did not quite help. Any suggestions? Video does work in Google Chrome. Video in question: http://www.mathworks.com/videos/getting-started-with-matlab-68985.html

Okulungisiwe Ephreli 3, 2014 09:48:05 -0700 ngu IdoSC

Answer 1 · 2014-03-28 07:51:24

iamjayakumars

3/28/14 11:46

Check your plugins are updated - http://www.mozilla.org/en-US/plugincheck/
- Flash and Java
Clear Cookies and cache

Answer 2 · 2014-03-28 07:51:24

IdoSC Umnikazi wombuzo

3/29/14 00:38

My flash plugin is up to date (Linux's latest version is 11.2), and clearing cookies and cache did not help. Anyone else?

This is the error: http://imagebin.org/302529

This is the debugging link from "click here to learn more": http://admin.brightcove.com/connect_failed.html

Okulungisiwe Mashi 29, 2014 00:39:17 -0700 ngu IdoSC

Answer 3 · 2014-03-28 07:51:24

gregavi

3/29/14 00:56

For diagnose turn off your firewall software, refresh page and try again to play this video, please.

Answer 4 · 2014-03-28 07:51:24

Diego Victor

3/29/14 00:59

Hello,

Some related articles:

Answer 5 · 2014-03-28 07:51:24

IdoSC Umnikazi wombuzo

3/29/14 01:06

My firewall is disabled, I've cleared cookies and cache, no pop-up blocker is enabled, and I don't want to use chrome. Have any other tips?

Answer 6 · 2014-03-28 07:51:24

Diego Victor

3/29/14 01:20

But the video works in another browser??

Answer 7 · 2014-03-28 07:51:24

IdoSC Umnikazi wombuzo

3/29/14 01:29

Yes it does (in Chrome)

I'm using Linux Mint 16

Answer 8 · 2014-03-28 07:51:24

Diego Victor

3/29/14 02:15

Try disable the hardware acceleration:

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
In the Firefox options window click the Advanced tab, then select "General".
In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: