Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I try linking to a website, nothing happens unless I move the cursor. The same thing happens when I try weatching YouTube.

more options

I have installed the latest Flash Player version and it doesn't help. As an aside, the same thing happens under IE, which for some reason, I can't open after removing and reinstalling.

Any thoughts?

Thanks, Norm38

I have installed the latest Flash Player version and it doesn't help. As an aside, the same thing happens under IE, which for some reason, I can't open after removing and reinstalling. Any thoughts? Thanks, Norm38

All Replies (1)

more options

Which version of Firefox 25 do you have, exactly?

Some users had this problem in Firefox 25.0 so an emergency release numbered 25.0.1 was issued to fix it. Now version 26.0 is available. If you still have the original 25.0, try upgrading.

More info: Firefox 25.0 freezes unless mouse is moving

To upgrade: Help > About Firefox > Check for Updates