Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to view photos on Instagram properly

  • 37 uphendule
  • 541 zinale nkinga
  • Igcine ukuphendulwa ngu drisley77

more options

When viewing a user's photos on, I click on one photo and it opens in a new tab (as opposed to popping up in the same tab in middle of the screen). Then, when I 'X' out the new tab and return to the old one with the rest of the photos, I cannot click on anymore. I have to refresh the page each time I want to view a new photo. This does NOT occur when I view the page using Internet Explorer. Shockwave Flash and all other plug-ins are up to date. I just noticed this issue with Firefox's newest upgrade.

Isisombululo esikhethiwe

Firefox 23 "unprefixed" the requestAnimationFrame() function. This means that parts of the script that previously didn't run in Firefox now run in Firefox, and the developers might not have tested that.

Now... is there a workaround? Hmmm...

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 11

All Replies (20)

more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

I cleared the cache and removed cookies. This did not fix the problem.

The problem also occurs while in Safe Mode, so it is not caused by any extensions. My theme is set to default.

Any other suggestions?

more options


Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

I unchecked the "Use hardware acceleration when available" checkbox, as it was, in fact, checked. I then restarted Firefox, and the problem still occurs.

I have already visited the first link and determined that the problem occurs while in Safe Mode, so it is not caused by extensions. My theme is set to default.

I visited the second link, and while I have Windows 8 and the instructions were suited for Windows 7 (there is no "Windows Update") I opened the "Action Center" and it states all drivers are up-to-date and there is no need for any other sort of update.

My problem still occurs. Any other suggestions?

more options

Okulungisiwe ngu kobe

more options

Created a new profile, problem persists.

I just purchased this new laptop with Windows 8 approximately 60 days ago, so there isn't much on it really. I recently upgraded Firefox and I have not noticed any other issues aside from this one.

more options
more options

No, problem persists.

The problem DOES NOT occur in Internet Explorer, as I previously mentioned. This problem only occurs when using Firefox, and is caused by something unique to the browser.

more options

If you feel strongly about that, write a bug at bugzilla.

more options

Can you post a link to a publicly accessible page that doesn't require authentication (signing on)?

more options

On Instagram's user page, linked above, again when I click on a photo it opens in a new tab. When I close that tab, I can no longer click on any Instagram photos.. I must refresh the page to click another (which will also open in a completely new tab).

After I have clicked on one photo and try to click on another, I even try "Ctrl +click" and it still will not be viewed. I must refresh the page.

Okulungisiwe ngu circean

more options

Clicking an image on the page causes a script error (tested in Firefox 23 on Windows 7). This is breaking the page's normal behavior:

Timestamp: 8/11/2013 5:03:35 PM
Error: NS_ERROR_XPC_NOT_ENOUGH_ARGS: Not enough arguments [nsIDOMWindow.requestAnimationFrame]
Source File:
Line: 11

Now... is there is a workaround? Hmmm...

more options
more options

Isisombululo Esikhethiwe

Firefox 23 "unprefixed" the requestAnimationFrame() function. This means that parts of the script that previously didn't run in Firefox now run in Firefox, and the developers might not have tested that.

Now... is there a workaround? Hmmm...

more options

Would you suggest I report this to bugzilla? Or to Instagram?

more options

I'd report it to Instagram first. The site probably updates frequently, whereas a fix to Firefox is likely to take at minimum of 6 weeks.

(Also, I can't figure out a way to "hide" the change from the site.)

more options

Thanks very much for all your help! Will do!

more options

There is already a bug about this.

  • Bug 871318 - Image slideshow on Instagram profiles is broken with NS_ERROR_XPC_NOT_ENOUGH_ARGS: Not enough arguments [nsIDOMWindow.requestAnimationFrame]
more options

Good to know. I have reported it to Instagram as well.

more options

I have the exact same issue as the original post. Instagram opens the first image in a new tab, then from that point on, you can't open any more images unless you refresh the page.

Also, I think related, Apple's download page for iTunes, which uses a popup/javascript, won't work on this Firefox 23.01 either. I've tried safe mode, new profile, everything. You click on DOWNLOAD and are forwarded to the THANK YOU page, but no download for iTunes.

I can only use the download page with Internet Explorer.

  1. 1
  2. 2