Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Netflix dropdown menus do not work.

  • 2 uphendule
  • 4 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu cor-el

Ruukdahl
Ruukdahl
more options

The new Netflix menu does not work for me. I scroll over it and it doesn't drop down and I cannot search for titles on the search bar either. It works fine in Internet Explorer. Also, on the streaming home page, not all of the titles load, only about 5 from each category does. This is preventing me from watching Netflix using Firefox. Any idea what is going on? I just checked to make sure that all of my addons were up to day and updated the ones that needed it.

The new Netflix menu does not work for me. I scroll over it and it doesn't drop down and I cannot search for titles on the search bar either. It works fine in Internet Explorer. Also, on the streaming home page, not all of the titles load, only about 5 from each category does. This is preventing me from watching Netflix using Firefox. Any idea what is going on? I just checked to make sure that all of my addons were up to day and updated the ones that needed it.

All Replies (2)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.