Sign ins on firefox with trusteer rapport take up to 8 seconds
Firefox 17.01 takes forever to sign into a site-whether I manually enter the username and password or use Roboform to do it for me. I have trusteer rapport. On IE9 only a very short delay signing up but on firefox up to 8 seconds to reach a new site after signing in. I have PC with Windows 7
Isisombululo esikhethiwe
Hi WRubin,
We support FF17 for Mac and Windows completely so this shouldn't happen. Do you have the latest version of Rapport installed? if not, please update and restart via the Rapport console or our website: http://www.trusteer.com/support/en/rapport-installation-links
If it persists we would like to investigate this issue, please contact our technical support- https://www.trusteer.com/support/report-problem
Regards,
Alex Man
Trusteer Technical Support
All Replies (1)
Isisombululo Esikhethiwe
Hi WRubin,
We support FF17 for Mac and Windows completely so this shouldn't happen. Do you have the latest version of Rapport installed? if not, please update and restart via the Rapport console or our website: http://www.trusteer.com/support/en/rapport-installation-links
If it persists we would like to investigate this issue, please contact our technical support- https://www.trusteer.com/support/report-problem
Regards,
Alex Man
Trusteer Technical Support