Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I "copy" text from a website and "paste" it in an email or Word document, the receiving application locks up.

  • 63 uphendule
  • 8 zinale nkinga
  • 8066 views
  • Igcine ukuphendulwa ngu jbacinti

more options

I first noticed this problem yesterday when trying to copy/paste into Word 2003. I disabled all Add-ons, restarted FF, problem solved. I enabled all Add-ons, restarted FF and problem went away. Today it is back but not only a problem with Word but Windows Live Mail too. I see others have this problem so it seems to be a FF problem and not just mine. I'm running FF 15.0.1.

All Replies (3)

more options

That's what I changed, the Location Bar section. Under History, I've selected "Use custom settings" and it has been set that way for a long time.

more options

It may be time to try a reset. Make a note of your current extensions. If any of them stores data locally in your Firefox settings, we should investigate whether/how you can migrate that data.

Firefox's Reset feature, as noted much earlier in this thread, duplicates certain key data from your active settings folder into a new one, bypassing extensions, custom preferences, and potentially problematic settings files. You will need to reinstall your extensions; your plugins will still be active.

More information in this article: Refresh Firefox - reset add-ons and settings.

Reset moves your old settings folder to the desktop. Please retain that folder for a couple of weeks until you are 100% certain you don't need anything from it.

Does it make any difference?

more options

OK, I'll try the reset but it will be a few days away. I am tied up tomorrow and leaving for a brief vacation on Friday. I'll return on April 8 to do the Reset and will post the results.

  1. 1
  2. 2
  3. 3
  4. 4