Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 4 uphendule
  • 5 zinale nkinga
  • 26 views
  • Igcine ukuphendulwa ngu AliceWyman

more options

Hi there,

Firefox crashes upon start up, even after a complete removal and fresh installation. The crash report information is:

ID: 26b6173e-bd70-493f-b10b-d95c72120807 Signature: _moz_cairo_destroy

I hope this is helpful.

Any thoughts?

Best,

Nathan

All Replies (4)

more options

Could you try starting up in Firefox's Safe Mode? Simply hold the Shift key when double-clicking the Firefox icon.

When you get the dialog, do not check any boxes, just click Continue in Safe Mode. Will Firefox start?

more options

The crash you are experiencing is being tracked at Bug 734921. Can you start Firefox in Safe Mode? Diagnose Firefox issues using Troubleshoot Mode

more options

If Safe mode works then try to disable hardware acceleration

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
more options

Looks like resetting your Firefox home page to something other than Google may resolve the crashes, so restart in Firefox Safe Mode if possible (click "Continue in Safe Mode") and follow the steps in How to set the home page.

If Firefox won't let you run it without crashing, even in Firefox Safe Mode, restart Firefox again by holding down the SHIFT key while you double-click the Firefox icon, then select the troubleshooting option, Reset all user preferences to Firefox defaults and click "Make changes and restart". This will reset all modified preferences, including your Firefox home page, which will be reset to the default "about:home".

Ref:

Okulungisiwe ngu AliceWyman