When I log in on my computer none of my icons show up on my desktop and then a virus protection logo comes on. What can I do to resolve this issue without going to the repair store?
When I log ion to my computer and the desktop shows up all of my icons that were on my desktop are no longer there. Then a virus message pops up and asks me if I would like to buy some antivirus software and then a error report shows up and it ask me if I would like to send the error report out and then it gives me the option if I do not want to send it out.
This happened
A few times a week
== 06/14/2010
All Replies (1)
That pop-up asking you to buy an anti-virus product (and some telling you that you are infected) is probably a virus.
For a possible solution and images of similar pop-up windows see (follow the instructions given in Post 3 of this):
http://forums.malwarebytes.org/index.php?showtopic=38629&st=0&p=193287&#entry193287
After doing the above, you may want to use other scanners to thoroughly scan your system for malware:
Scan for Malware Install, update and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)
Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php SuperAntispyware - http://www.superantispyware.com/ AdAware - http://www.lavasoftusa.com/software/adaware/ Spybot Search & Destroy - http://www.safer-networking.org/en/index.html Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Dr. Web Cureit - http://www.freedrweb.com/cureit/
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: http://www.spywarewarrior.com/index.php http://forum.aumha.org/ http://www.spywareinfoforum.com/ http://bleepingcomputer.com
Other Issues: ~~red:You have installed plug-ins with know security issues. You should update them immediately.~~
Update Java: your ver. 1.6.0.19; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) See: Updating Java Do the update with Firefox closed.
Install/Update Adobe Flash Player for Firefox: your ver. 10.0 r32; current ver. 10.1 r53 (important security update 2010-06-10) See: Updating Flash -use Firefox to download and SAVE to your hard drive (save to Desktop for easy access) -exit Firefox (File > Exit) -check to see that Firefox is completely closed (Ctrl+Alt+Del, choose Task Manager, click Processes tab, if "firefox.exe" is on the list, right-click "firefox.exe" and choose End process, close the Task Manager window) -double-click on the Adobe Flash installer you just downloaded to install/update Adobe Flash -when the Flash installation is complete, start Firefox, and test the Flash installation here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507&sliceId=1
- NOTE: On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). See this: http://vistasupport.mvps.org/run_as_administrator.htm
- NOTE for IE: Firefox and most other browsers use a Plugin. IE uses an ActiveX version of Flash. To install/update the IE ActiveX Adobe Flash Player, same instructions as above, except use IE to download the ActiveX Flash installer.
- Also see: http://kb.mozillazine.org/Flash ~~red:and~~ How do I edit options to add Adobe to the list of allowed sites