If you receive "An Error Occurred" message while posting on our platform, please bear with us as we are trying to fix this issue. Alternatively, you can reach out to @FirefoxSupport on Twitter/X.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox VPN year paid not installed 0D2CDD6B-0002

  • 3 uphendule
  • 0 zinale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu James

more options

PAID $59.88 FOR VPN WITH MOZILLA AND NOT YET INSTALLED ON MY BROWSER Firefox VPN year paid not installed 0D2CDD6B-0002

PAID $59.88 FOR VPN WITH MOZILLA AND NOT YET INSTALLED ON MY BROWSER Firefox VPN year paid not installed 0D2CDD6B-0002

All Replies (3)

more options

Helpful?

more options

Dave said

PAID $59.88 FOR VPN WITH MOZILLA AND NOT YET INSTALLED ON MY BROWSER Firefox VPN year paid not installed 0D2CDD6B-0002

There was no "Firefox VPN" as there is the Mozilla VPN application https://www.mozilla.org/products/vpn and the discontinued "Firefox Private Network"

from https://support.mozilla.org/en-US/kb/firefox-private-network-no-longer-available

End of support for Firefox Private Network Mozilla ended support for Firefox Private Network on June 20th, 2023. You can no longer subscribe to Firefox Private Network, or install, reinstall, or use the extension. Current customers will no longer be billed and any remaining days in the month will be credited back to your original payment method. Please refer to the email sent to customers for any questions regarding your subscription. If you have other questions, please contact our support team. As an alternative to Firefox Private Network, learn more about https://www.mozilla.org/products/vpn. Mozilla VPN to create a fast, secure, private connection to the internet.

Helpful?

more options

Though based on the $59.88 it seems like you may have paid for the "Mozilla VPN" application as it is not installed in the Firefox web browser like an extension or such.

https://support.mozilla.org/en-US/kb/mozilla-vpn-faq https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn

If you still want to refund then see https://support.mozilla.org/en-US/kb/mozilla-vpn-faq#w_what-is-mozillas-refund-policy

Note that you posted this thread in the (desktop) Firefox support section as Mozilla has a section of "Mozilla VPN" support as you can see on https://support.mozilla.org/en-US/questions/new and you can use https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form to contact.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.