Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Amazon Prime Video won't play video on Firefox

  • 2 uphendule
  • 25 zinale nkinga
  • 454 views
  • Igcine ukuphendulwa ngu twainer

more options

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Okulungisiwe ngu marketlink4u

Isisombululo esikhethiwe

Problem solved. Updated Widevine! Thanks, Marketlink4u

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Problem solved. Updated Widevine! Thanks, Marketlink4u

more options

I found my widevine plugin was up to date; The solution was to shutdown Adblock for the video page on my linux system. I've recently switched from Chrome to Firefox and finding a few 'gotchas' like this that needed resolved. I'm not sure why this was required. Chrome plays prime videos with Adblock running on the page. Must be something extra going on, but disabling Adblock on prime videos fixed my issue.