Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Trouble Accounts and Profiles

  • 1 baphendule
  • 0 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu Dropa

O. Dovi
O. Dovi
more options

I have at least 3 mozilla accounts and one account that should have been accessible is now unavailable and it's asking for a primary email which it's should not have. Been trying to access it since my computer crashed.

I have at least 3 mozilla accounts and one account that should have been accessible is now unavailable and it's asking for a primary email which it's should not have. Been trying to access it since my computer crashed.

All Replies (1)

Dropa
Dropa
more options

You should make sure all Firefox accounts are logout and not devices are still connect to those accounts and then change the password then go back to each device to sync if that is what's being done. It has a Prmary email login for every Firefox accounts and that is just the email login not the email account like where you read emails from.