Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Some Websites don't function properly

  • 1 baphendule
  • 1 inale nkinga
  • 23 views
  • Igcine ukuphendulwa ngu jimmy.wick90

traci0612
traci0612
more options

I have some websites that don't work properly. For example: when I try to sign into Citrix to read a secure message, it won't open the page to do that. When I try to access client information via my Humana broker login, it won't open that. I can accomplish these things in IE explorer, so what is going on with Firefox? I can't figure it out.

I have some websites that don't work properly. For example: when I try to sign into Citrix to read a secure message, it won't open the page to do that. When I try to access client information via my Humana broker login, it won't open that. I can accomplish these things in IE explorer, so what is going on with Firefox? I can't figure it out.

All Replies (1)

jimmy.wick90
jimmy.wick90
more options

If some websites don't function properly on Firefox, there could be various reasons behind the issue. Here are some troubleshooting steps to help you resolve the problem:

Clear Browser Cache and Cookies: Cached data and cookies can sometimes cause issues with website functionality. Go to "Menu" (three horizontal lines) > "Library" > "History" > "Clear Recent History." Select "Everything" as the time range, and make sure to check "Cache" and "Cookies" in the list of items to clear. Then click "Clear Now."

Disable Browser Extensions: Browser extensions can sometimes interfere with website functionality. Try disabling all extensions and see if the websites work correctly. Go to "Menu" > "Add-ons" > "Extensions," and then click the toggle button to disable each extension.

Enable JavaScript: Many modern websites rely on JavaScript to function properly. Make sure JavaScript is enabled in Firefox by going to "Menu" > "Preferences" > "Privacy & Security" > "Permissions." Check the box next to "JavaScript" to enable it.