issue with error messages
Hi there, for weeks I´m having some problems with my firefox browser. Attached to this you can check a copuple of screenshots.
I have already tried to updated windows10 and firefox, restore and reinstall firefox and my antivirus doesn´t detect any threat. What else can I do?
Thanks in advance for your support.
All Replies (8)
Sorry to hear about the crashes. To save us a lot of typing, can you share those crash report IDs by copy/pasting them into a reply as text (not by email, here at https://support.mozilla.org/questions/1398954)?
Here we go.
bp-8bcb89fa-5e3d-408a-bf8b-147f10221207 07/12/2022, 18:34
bp-7f457739-3882-45fc-83da-c87940221207 07/12/2022, 18:34
bp-d04698f9-4e21-4cb5-8dd3-f252c0221207 07/12/2022, 18:34
bp-6c0369e2-4628-466d-9267-aee850221207 07/12/2022, 18:34
bp-0da28968-705d-43fa-80d6-d8e7b0221207 07/12/2022, 18:34
bp-ec928aff-6cc9-407b-b898-3ee990221207 07/12/2022, 18:34
bp-4f30a08e-cc71-4f83-bf54-aab9a0221207 07/12/2022, 18:34
bp-7d3dffe8-8887-4306-adac-739a80221207 07/12/2022, 18:34
bp-77f22e2c-3409-4d91-ba08-d70180221207 07/12/2022, 18:34
bp-c9e9968e-890c-47fd-b41d-9e0dd0221206 06/12/2022, 9:33
bp-52d24a79-c524-49e2-b934-7f9a20221129 29/11/2022, 16:15
bp-2bc7a784-e9d4-4253-8b87-26ab20221207 07/12/2022, 20:41
Thanks!
Most recent report (Dec 6th): bp-c9e9968e-890c-47fd-b41d-9e0dd0221206
Signature: Firefox 107.0.1 Crash Report [@ shutdownhang | ZwClose ] MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step AppShutdownConfirmed. Something is blocking the main-thread.
The crashes are a shutdownhang what means that Firefox isn't able to close properly and a crash in enforced.
If you use "Clear history when Firefox closes" then try to disable this feature.
- Settings -> Privacy & Security
Firefox will: "Use custom settings for history":
[X] "Clear history when Firefox closes" -> Settings - https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
The feature "Clear history when Firefox closes" is already disabled but I am still having the problem.
bp-ba8867dc-5800-4d17-b6a1-d7e580221208 It was from a few minutes ago, these crashes happens even with Firefox closed.
Thanks.
Hmmm, something is blocking the background update check. Try to turn off Use a background service to install updates in Settings.
Hi, I have already turn off "Use a background service to install updates" and the crashes still happen.
Boot the computer in Windows Safe Mode with network support to see if that has effect.