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One email account wont send from one device

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  • Igcine ukuphendulwa ngu david

vowlesaj
vowlesaj
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We have different email accounts that we use on various devices. One account (which used to work), will now not send from my mac. The other accounts send from this mac and I can send from the problem account on my android phone and ipad. It also works fine if I log in to gmail's website.

The problem account receives emails fine.

It says that my password is wrong, but I've tried many times to put in the correct password but nothing changes. I've even tried changing the password but still the same outcome.

It used to work fine and then one day just decided it didn't want to anymore. The only way round it is to save it to drafts and then send it on another device.

I'm using Thunderbird 78.14.0 (64-bit) which my about says is up to date. The problem computer is Mac OS 10.9.5. Yes I know it's old, but as I say the other accounts run fine.

If anyone can suggest something to try can you please write in laymans terms.

Thank you.

We have different email accounts that we use on various devices. One account (which used to work), will now not send from my mac. The other accounts send from this mac and I can send from the problem account on my android phone and ipad. It also works fine if I log in to gmail's website. The problem account receives emails fine. It says that my password is wrong, but I've tried many times to put in the correct password but nothing changes. I've even tried changing the password but still the same outcome. It used to work fine and then one day just decided it didn't want to anymore. The only way round it is to save it to drafts and then send it on another device. I'm using Thunderbird 78.14.0 (64-bit) which my about says is up to date. The problem computer is Mac OS 10.9.5. Yes I know it's old, but as I say the other accounts run fine. If anyone can suggest something to try can you please write in laymans terms. Thank you.
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All Replies (1)

david
david
  • Top 10 Contributor
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My suggestion: Gmail requires Oauth2 authorization, so you should review authorization to see if you have that set for account. Also, be sure that you have Thunderbird set to receive cookies. Assuming both of those are true, I suggest going to settings>privacy&security, show passwords, then highlight the two rows for that account (incoming server and SMTP server), right-click and delete passwords. Then attempt again to login. If all goes well, you should be prompted by Gmail for your online password and it will set an authorization code for your computer. That is, the online password does not work on email clients.

Just a comment, although it may not be related: your version 78/14 is two major release behind. The interim release was 91 and the current release is 102.5. Updating may not affect your issue, but I wanted you aware that 78 is not up to date.