Changing password upon system request not working
Hi, I have 2 Thunderbird email accounts. One is working fine but the other issued me a warning about a month ago saying my account had been compromised and to change the password, and saying that . It gave me a link but I coulnd't be sure it was legit but it took me about a week to get on my laptop with the right account info and try to change it. Meanwhile my phone was issuing the same warning message every morning (but no other emails) while the laptop stopped recieving any messages at all.
I have tried changing the password twice on that account and after the first change, the account on both devices are now unresponsive. I've tried sending one email to see if it was just a lull in email traffic but that one didn't arrive. I'm going by the info I had before, that the password should be only lower-case letters, and numbers, only, and totalling 8-12 characters. I've made sure to change the password on both my phone and my laptop. That account is not on any other devices. What do I need to do to get that email account working again? Thanks!
Lisa
All Replies (3)
According to http://help.juno.com/legal/fraud.html there is no requirement that your password consists of lowercase alphabet letters or 8-12 characters. There are two steps that you need to take:
Step 1: Change/reset your account's password via your provider's website. That would be one of the links provided here http://help.juno.com/support/password.html depending on your situation. Use the link that best suits your situation. Once you've changed or reset your password and can repeatedly log in to your account via a browser using the new password and you've stored it somewhere safe and easily retrievable, you can proceed with step 2.
Step 2: Update Thunderbird's password storage to reflect the change made in step 1. Thunderbird has its own storage for passwords that it uses to connect to your email servers when it sends or receives messages via those servers. To access this storage, go to Thunderbird's Preferences > Privacy & Security > Saved Passwords. The Saved Logins dialog will open. Click the Show Passwords button to reveal the stored passwords. You should be able to edit each entry for the affected account to replace the incorrect password with the correct one set in step 1. Thunderbird should then be able to reconnect to your account whether sending or receiving mail.
I tried but it's asking for information I don't seem to have or can't access... might it be possible to do a Zoom Share Screen with someone who can untangle this with me? I have a modicum of computer knowledge but can't figure this one out. 1) the link you provided to reset the password offer "reset", which asks for a membership ID, which I don't have and can't find (and it doesn't seem to be my screen name). 2) It also offers "Forgot Password?" which I believe will send the new password to the same email that's frozen and not receiving, so that won't do me any good.
I'd like to figure this out because several longtime accounts such as my Instagram are linked to this frozen email.
We can't help you with restoring access to your Juno account. You'll have to contact Juno's support for that. Then, and only then, can you do the second step for Thunderbird.