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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I forget my password, reset a new one and all my bookmarks and files are completely deleted

shcherban.daniil
shcherban.daniil
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I forget my password, reset a new one and all my bookmarks and files are completely deleted. How to restore my bookmarks files etc?.

I forget my password, reset a new one and all my bookmarks and files are completely deleted. How to restore my bookmarks files etc?.

All Replies (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Do you have your user credentials and bookmarks on your other device you were using Firefox Sync with?

shcherban.daniil
shcherban.daniil Umnikazi wombuzo
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No, I was logged off from another device as well.

Okulungisiwe ngu shcherban.daniil

shcherban.daniil
shcherban.daniil Umnikazi wombuzo
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It was original device and I reset windows so I lost all my saved passwords. When I reset password all files and bookmarks were lost.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Do you have an "Old Firefox Data" folder on your desktop? Is there a "Windows.old" in your root directory (C:/)? Be sure that you don't delete either one.

Okulungisiwe ngu user104147805413306348376805769878442569366