Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird update installs as new software so cannot find existing profiles?

  • 1 baphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu david

james211
james211
more options

Install of Thunderbird update loses profile connections so requires that I reinstall all email info and then cannot connect to server correctly

Install of Thunderbird update loses profile connections so requires that I reinstall all email info and then cannot connect to server correctly

Isisombululo esikhethiwe

Your profile is still there. Sometimes, during an update, antivirus software interferes. When TB starts and prompts for email setup, click the Home tab in upper left and the right-click and tick 'menu bar'. Then, click help>more troubleshooting information and scroll down left side par to Profiles and click 'about:profiles.' Yours should show there.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

david
david
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Your profile is still there. Sometimes, during an update, antivirus software interferes. When TB starts and prompts for email setup, click the Home tab in upper left and the right-click and tick 'menu bar'. Then, click help>more troubleshooting information and scroll down left side par to Profiles and click 'about:profiles.' Yours should show there.