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Black Screen

  • 3 uphendule
  • 1 inale nkinga
  • 25 views
  • Igcine ukuphendulwa ngu FredMcD

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When I log into an account on browser it opens a black screen with no further action and I am not able to access website information. Just a black page with no functions.

All Replies (3)

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Hi Alex, do you mean when you start Firefox, you get a black screen instead of your usual home page? Or when you go to a specific website and log in, you get a black screen, but other sites work normally?

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Thank you, when I log in to specific website that requires log in credentials. Other sites work normally. I have tried a system browser refresh tool within the browser and even a reinstall to no avail. I am using windows 11.

Helpful?

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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