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Sync do not work on my work computer

  • 3 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

All Replies (3)

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Check with your IT. It might be you were being blocked.

We need to look at the sync logs.

Note: Do the following for each problem system/profile. And label each as to what system/profile.

Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;

have your web browser go to;

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.


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Hi !

Thank you for your time.

Here the last log :

1638365024035 Sync.LogManager DEBUG Flushing file log 1638365024045 Sync.LogManager DEBUG Log cleanup threshold time: 1637501024045 1638365024058 Sync.LogManager DEBUG Done deleting files. 1638365080669 FirefoxAccounts INFO Polling device commands. 1638365080669 Sync.Service DEBUG User-Agent: Firefox/94.0.2 (Windows NT 10.0; Win64; x64) FxSync/ 1638365080669 Sync.Service INFO Starting sync at 2021-12-01 14:24:40 in browser session CQONxXZzZ5IF 1638365080669 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1638365080671 Sync.Status INFO Resetting Status. 1638365080671 Sync.Status DEBUG Status.service: error.sync.failed_partial => success.status_ok 1638365080671 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638365080674 Services.Common.RESTRequest DEBUG GET request to 1638365080850 Sync.Resource DEBUG GET success 200 1638365080851 Sync.Service DEBUG Fetching server configuration: 1638365080851 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1638365081036 Sync.Resource DEBUG GET success 200 1638365081036 Sync.Service DEBUG Fetching global metadata record 1638365081036 Sync.Service DEBUG Weave Version: 1.96.0 Local Storage: 5 Remote Storage: 5 1638365081036 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1638365081036 Sync.Service INFO Testing info/collections: {"addons":1638349697.57,"clients":1638362694.06,"bookmarks":1638349902.67,"crypto":1520904837.4,"passwords":1638349639.45,"tabs":1638364588.86,"forms":1638364589.1,"meta":1638349885.77,"prefs":1638349696.71,"history":1638364589.34,"extension-storage":1604389739.75} 1638365081036 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 1520904837.4 1638365081036 Sync.Synchronizer DEBUG Refreshing client list. 1638365081037 Sync.Status DEBUG Status for engine clients: error.engine.reason.unknown_fail 1638365081037 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1638365081037 Sync.ErrorHandler DEBUG clients failed: OperationError: PathUtils.filename: Could not initialize path: NS_ERROR_FILE_UNRECOGNIZED_PATH Stack trace: load()@resource://gre/modules/JSONFile.jsm:234 1638365081037 Sync.Synchronizer INFO Updating enabled engines: 0 clients. 1638365081038 Sync.Synchronizer INFO Syncing all enabled engines. 1638365081038 Sync.Doctor INFO Skipping validation: no engines qualify 1638365081038 Sync.Synchronizer INFO Sync completed at 2021-12-01 14:24:41 after 0.37 secs. 1638365081039 Sync.Declined DEBUG Handling remote declined: ["creditcards"] 1638365081039 Sync.Declined DEBUG Handling local declined: ["creditcards"] 1638365081039 Sync.Declined DEBUG Declined changed? false 1638365081039 Sync.Service INFO No change to declined engines. Not reuploading meta/global. 1638365081039 Sync.ErrorHandler ERROR Some engines did not sync correctly. 1638365081039 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule)

I will try to check with my IT . Oh and i've tried to install waterfox and the sync work very well with it.


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I called for more help.


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