It sounds like a Facebook issue. If no one comes up with an answer, try again later in the day and report the result. EDIT: It can take some time for fb to fix an issue.

bold text Thank yoiu for your response i will keep trying Facebook but getting any response from them is like me going to the moon

Is the problem still occurring? I was suggesting you try chat again, not try to get a reply from fb. What happens now when you click on a friend's name in the chat list?

yes and nothing from Facebook it is still cheapening. I reached to Logitech as well they say it is a Facebook issue as well. If you know of away to get in touch with Facebook please let me know I have trie everything i know o try and get an answer but nothing. Thanks for your response and for trying to help

I just checked and it isn't happening for me. This article may help: https://support.mozilla.org/en-US/kb/fix-problems-facebook-games-chat-and-more

my firewall is being controlled by Norton

i have tried to configure Norton to allow all through firewall bit there are certain things blocked that i am not sure i should allow. Logitech has not given me any insite to this either

this how it comes up on my desktop i do not see the actuall video that i took my default os windoww media player only after i click on this do i see the nacuall video

I am not a Windows user. Does Norton have a whitelist to which you can add Facebook?

I understand that you can bypass Norton by booting "in Windows Safe Mode with network support". See the latter part of this answer for how to do that: https://support.mozilla.org/en-US/questions/1329593#answer-1400253

not ssure but ill look