Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

computer shows wrong location.

  • 6 uphendule
  • 1 inale nkinga
  • 120 views
  • Igcine ukuphendulwa ngu kjbedard

more options

When I ask for the weather in my local area, or I'm looking for a specific local business, it gives me info for Columbus, OH. I don't live there. I live in Simpsonville, SC. I contacted Norton because someone said it could be my VPN. They said it wasn't their issue. What could be the problem? I've only had this problem for the last few days. I did have an update recently.

When I ask for the weather in my local area, or I'm looking for a specific local business, it gives me info for Columbus, OH. I don't live there. I live in Simpsonville, SC. I contacted Norton because someone said it could be my VPN. They said it wasn't their issue. What could be the problem? I've only had this problem for the last few days. I did have an update recently.

Isisombululo esikhethiwe

One of the things a VPN does is to alter where your location. Perhaps you should not use a VPN on locations that need your real location.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

more options

What do these websites say about your location?

http://whatismyipaddress.com/ Under the map, look for Location Not Accurate?

http://browserleaks.com/geo

https://whatismyipaddress.com/geolocation

https://html5demos.com/geo/

https://www.iplocation.net/find-ip-address

How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502

https://support.mozilla.org/en-US/kb/does-firefox-share-my-location-websites

more options

Hi Fred, Well I tried all the links you provided. The first link had my location wrong and I changed it. The next 3 web pages were correct. The IP location.net showed Columbus instead of the correct Simpsonville. I change some settings in the windows/mozilla page. Then I asked for weather conditions in my area. It was still wrong and showed Columbus. THEN, I turned off my Norton VPN and it was ok. I called Norton yesterday and they said they have nothing to do with this problem. I guess I'll try calling again. Thank you for your help.

more options

Isisombululo Esikhethiwe

One of the things a VPN does is to alter where your location. Perhaps you should not use a VPN on locations that need your real location.

more options

Yeah, that's what Norton said. I recently had an update from Norton. It wasn't like that before. I had my real address whenever I googled something. Thanks for helping.

more options

I think I'm repeating previous comments here, but in case it's useful to have it in one post:

(1) Sites generally determine your location from your IP address.

Your VPN service may provide options for the "exit node" -- which may be in a different city, State, or country -- and each one will have a different IP address associated with that location. Connecting from a different IP address is the whole point of using a VPN.

(2) Sites can ask permission to access your precise location.

That request should trigger a little panel dropping down from the left end of the address bar. The following article describes how Firefox would calculate that if you grant permission: Does Firefox share my location with websites? If you do not have wi-fi enabled on your system, or if you are far away from where Google Street View trucks roam, I don't think it would work very well.

more options

I'm not real computer technologicaly inclined. All I know is when I asked for the weather in my area, or info on certain doctors, etc, it gave me my real location. Now it gives me info for Columbus, Oh. I don't live there. Just thought I could get it back to where it was before. Thank you for the help.