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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird profile not loading on second opening of thunderbird following migration

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  • Igcine ukuphendulwa ngu brisu

becky.preen
becky.preen
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I am trying to migrate my profile from one machine to the other. I have manged to do this sucessfully and the first time I open thunderbird the mail is all there, everythign works sending recieving etc. But if I close it and re-open, or if I open again after a shut down or restart the frames are completely blank and even the tabs for actions at the top don't show unless I repeatedly double click on them. then they don't actually do anything anyway. 

 I have followed on seperate occasions, the instructions for copying the profile folder contents and then becasue I was having trouble, using Moz backup. I keep getting the same issue.

Copy files to the right place, click thunderbird everything loads and functions that first time, then when its been closed again and reopened, I just get blank frames. Please help... I just can't get what I am doing wrong. Thanks in advance

I am trying to migrate my profile from one machine to the other. I have manged to do this sucessfully and the first time I open thunderbird the mail is all there, everythign works sending recieving etc. But if I close it and re-open, or if I open again after a shut down or restart the frames are completely blank and even the tabs for actions at the top don't show unless I repeatedly double click on them. then they don't actually do anything anyway. I have followed on seperate occasions, the instructions for copying the profile folder contents and then becasue I was having trouble, using Moz backup. I keep getting the same issue. Copy files to the right place, click thunderbird everything loads and functions that first time, then when its been closed again and reopened, I just get blank frames. Please help... I just can't get what I am doing wrong. Thanks in advance
Ama-screenshot ananyekiwe

All Replies (1)

brisu
brisu
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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.