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emails not downloading since update

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wildeyes
wildeyes
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I opened my email today and nothing new came up. I know I have new emails as I checked on my tablet on the webpage for my account. My account is with RCN.com. I am able to send emails, but not all get thru. I see many others are having the same issue. I have tried some of the fixes but nothing works. I tried the safe mode, but still nothing. There are no error messages after I cleared them and tried to get new emails. How do i get it to work again? Last night was fine when I shut down, then nothing this morning after the update. I am not good at the computer and do not understand some of the things being suggested.

I have Thunderbird 78.4.3 running Windows 10

Getting to where I need to be to get help is so confusing. I am stuck in a loop and do not know where to ask this question. Keep being told I am in the wrong place. I just want my emails back. I cannot work until I do.

I opened my email today and nothing new came up. I know I have new emails as I checked on my tablet on the webpage for my account. My account is with RCN.com. I am able to send emails, but not all get thru. I see many others are having the same issue. I have tried some of the fixes but nothing works. I tried the safe mode, but still nothing. There are no error messages after I cleared them and tried to get new emails. How do i get it to work again? Last night was fine when I shut down, then nothing this morning after the update. I am not good at the computer and do not understand some of the things being suggested. I have Thunderbird 78.4.3 running Windows 10 Getting to where I need to be to get help is so confusing. I am stuck in a loop and do not know where to ask this question. Keep being told I am in the wrong place. I just want my emails back. I cannot work until I do.