Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't delete an account

  • 1 baphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Andres

more options

I created a wrongly spelled account and, having just had to log in properly again and discovered my error, I decided to delete this wrong'un after creating a new account with correctly spelled email address. When I go to the account settings page, although I can get every other link to operate successfully, when I click on the final option to Delete my account, all that happens is the Delete button shrinks right a little and to the left is added the swirly-ring "processing" hourglass. I've clicked many times, restarted Firefox, rebooted the PC, waited 24hr, but still nothing happens when I click on Delete. What's wrong with this web page? How do I delete an undesired account? How do I actually contact tech support instead of a general user forum? (I obviously will not assume that tech support team members of Mozilla themselves will be lurking all the time on a public forum on the off-chance that a simple bug like this will be reported that should be sent to their webmaster...)

All Replies (1)

more options

Hello, This is usually related a security issue as Firefox is keeping the account secure, somehow you may be o a guest account on your PC, so I do advice to uninstall de Firefox app and later install it again and log in with your new account details.