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keeps needing to restart

  • 3 uphendule
  • 2 zinale nkinga
  • 27 views
  • Igcine ukuphendulwa ngu FredMcD

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Whenever I start Firefox, I get the usual "Sorry. We just need ..." and leaves me no option but to restart. I tried refreshing, removing the profile folder, the whole .mozilla folder, uninstalling and reinstalling, nothing works. If I change user on the same computer, everything works as normal. Can you suggest something?

Troubleshooting information below is copy-pasted from the faulty browser. I'm right now using a different one.

All Replies (3)

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I mean this happens repeatedly, right? FF stays in that state. I can't do anything but restarting...

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Are you using WLS by chance? I was having the same issue on my WLS installation, and after a lot of digging, it seems the newer version of firefox only works on WLS 2? I can't move to WLS 2, at the moment, as I don't have admin rights on this device. I ended up having to downgrade to an older version of firefox (67 worked for me). If yours is not at all the same issue, please disregard all of this.

Helpful?

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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