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my bookmarks and add-ins are gone, after i formatted my laptop, ithought thet're on thecloud, i really need them is there any way i can i restore them?

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after i formatted my laptop, all bookmarks and add-ins are gone, only passwors are there after i signed in again to my firefox account. i really need them a lot is there any way i can restore them? please help me

after i formatted my laptop, all bookmarks and add-ins are gone, only passwors are there after i signed in again to my firefox account. i really need them a lot is there any way i can restore them? please help me

Isisombululo esikhethiwe

mounir2.0 said

thanks a lot seburo for your answer .... isthere any way to contact firefox to recover them to me?

If you were using Sync, did you try to Connect to your Sync account with the new OS and new Firefox installation?

Sometimes that works even though Sync isn't made to work that way.

As far as Mozilla being able to recover your data from the Sync server, your data was encrypted via a 65-character alpha / numeric code as it was sent from your "local device" which is then stored on the Sync server in a "blob". And Mozilla doesn't provide access to that "blob"; without that 65-character code no one stands a chance of decrypting the base data. Only the user ever has access to that 65-character code which is saved in the Firefox installations on your local devices; the Mozilla Sync servers never have access to that encryption code.


If you weren't using Sync with the old OS / Firefox installation there's no hope in recovering your data from a non-existent Sync account or a new account. Sync is an optional feature that each user needs to setup in their Firefox installations.


Your only hope is that a "C:\Windows.old" folder exists on your hard drive - basically a "backup" made by Windows depending upon how the fresh OS installation was done.

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  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

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Seburo
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data.
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Umnikazi wombuzo

isSeburo said

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article. If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

thanks a lot seburo for your answer i tried all that ways but they didn't work for me but is there any other way to resolve this problem? isthere any way to contact firefox to recover them to me? thanks again.

is''Seburo [[#answer-1268427|said]]'' <blockquote> Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data. </blockquote> thanks a lot seburo for your answer i tried all that ways but they didn't work for me but is there any other way to resolve this problem? isthere any way to contact firefox to recover them to me? thanks again.
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cor-el
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You can check if you have an "C:\Windows.old" folder with your previous data. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile For future prevention: *https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them
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Isisombululo Esikhethiwe

mounir2.0 said

thanks a lot seburo for your answer .... isthere any way to contact firefox to recover them to me?

If you were using Sync, did you try to Connect to your Sync account with the new OS and new Firefox installation?

Sometimes that works even though Sync isn't made to work that way.

As far as Mozilla being able to recover your data from the Sync server, your data was encrypted via a 65-character alpha / numeric code as it was sent from your "local device" which is then stored on the Sync server in a "blob". And Mozilla doesn't provide access to that "blob"; without that 65-character code no one stands a chance of decrypting the base data. Only the user ever has access to that 65-character code which is saved in the Firefox installations on your local devices; the Mozilla Sync servers never have access to that encryption code.


If you weren't using Sync with the old OS / Firefox installation there's no hope in recovering your data from a non-existent Sync account or a new account. Sync is an optional feature that each user needs to setup in their Firefox installations.


Your only hope is that a "C:\Windows.old" folder exists on your hard drive - basically a "backup" made by Windows depending upon how the fresh OS installation was done.

''mounir2.0 [[#answer-1268453|said]]'' <blockquote> thanks a lot seburo for your answer .... isthere any way to contact firefox to recover them to me? </blockquote> '''If you were using Sync''', did you try to '''Connect''' to your Sync account with the new OS and new Firefox installation? Sometimes that works even though Sync isn't made to work that way. As far as Mozilla being able to recover your data from the Sync server, your data was encrypted via a 65-character alpha / numeric code as it was sent from your "local device" which is then stored on the Sync server in a "blob". And Mozilla doesn't provide access to that "blob"; without that 65-character code '''no one''' stands a chance of decrypting the base data. Only the user ever has access to that 65-character code which is saved in the Firefox installations on your local devices; the Mozilla Sync servers never have access to that encryption code. ------------------------------ If you weren't using Sync with the old OS / Firefox installation there's no hope in recovering your data from a non-existent Sync account ''or a new account''. Sync is an optional feature that each user needs to setup in their Firefox installations. --------------------- Your only hope is that a '''"C:\Windows.old"''' folder exists on your hard drive - basically a "backup" made by Windows depending upon how the fresh OS installation was done.
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