Using eircom.ie, not able to send emails from Thunderbird, although I can receive emails (was Pass this on to Mozilla Thunderbird support)
Hello,
My email address is ... @eircom.net (with 3 z's)!. I have been using Thunderbird for many years. I have Vodafone broadband at home. Today I am not able to send emails from Thunderbird, although I can receive emails. Last night everything was working fine, as always. I have not changed anything since last night. Today, all of a sudden I can no longer send emails.
I have logged into my eircom (eir.ie) email provider account online, and can send emails from there, but that is not convenient as I have 1000's of emails stored in folders in Thunderbird that I need to access as well as store copies of all I send and receive in the same folders I have in Thunderbird.
A few months ago, I had the same problem of not suddenly being able to send emails. Vodafone told me that they no longer supported my previous outgoing server (mail1.eircom.net) and that I had to find a different one. After a lot of trying and searching I tried mail.iol.ie, as outgoing server and it fixed the problem. I have been able to send emails since then, until today, for some inexplicable reason, when i has stopped working again.
I have contacted both Vodafone and Eircom, both of which could not help me. They told me it must be a problem with Thunderbird and to contact you, which I have finally managed to do after finding your top secret way of submitting a support request, which was very well hidden, time-wasting and very inaccessible, for some reason. I had to type nonsense into the question field, in order to get to this page, which otherwise just keeps going around in circles to where I was before. I have also updated Thunderbird again today, and still the same problem persists.
I am using a laptop with Windows 10. Outgoing server settings screenshot attached.
Please reply to my email address from an email address to which I can reply to, or you can phone me on ... or ... (mobile).
I look forward to hearing from Thunderbird official support (not a volunteer please) with a solution as soon as possible as I have many emails to reply to as always.
Thank you
edited email and phone#'s from public and search/spam bots view as this is a public forum and not a private ticketing system or such.
This Thunderbird section of questions forum is the official support for the Thunderbird email client. The Thunderbird community does not do one on one support. You should get a notification email when there are replies to thread.
Okulungisiwe ngu Wayne Mery
All Replies (3)
Hi
Matt already gave you the best advice for dealing with this. He said "I strongly suggest you ring your internet service provider and ask them what SMTP setting users of @eircom.net should use. It is their email system, and their servers."
As you described in your recent update - you have been using mail servers that are not longer working, because the company you used to get your service from has changed things. Vodafone decided not to continue running on those servers. This sounds like the same problem. The SMTP server 193.95.142.37 you are using now belongs to BT Ireland. Perhaps BT has changed the servers that are currently in use.
The error message you received is very clear - the server is not allowing you to connect. That is not a fault in Thunderbird - except that you need to use the correct current SMTP server in Thunderbird's settings. The service provider you are using should be able to tell you which server to use - that they intend to continue supporting - so that you get reliable service. Really, nobody else can help you to discover which SMTP server will work.
That's basic - the provider must be able to tell you how to set up your email client to use the right server. If they can't tell you that - change providers or try research. e.g. Google vodafone ireland smtp settings The results you get still may not lead you to the correct current SMTP server but should be better than guessing.
Agnes
Thanks Agnes, but as already mentioned, I contacted both eircom and Vodafone technical support and neither of them had a clue how to help me. Each one said to contact the other.. None of them know what outgoing server I should use other than the one I already had as default. mail.iol.ie
It seems that neither eircom or Vodafone are supporting an outgoing server or have any solution in place to this problem, or why it has suddenly stopped working. Unfortunately I cannot change my eircom email address as it is connected to a million different logins and accounts etc..
But thanks for the suggestions..
Hi I am not sure whether you asked their support the right question in the right way. If you asked why does mail.iol.ie not work for me - they would correctly not be able to help as that is not one of their servers. If you asked how to set up your SMTP server settings - they should be able to tell you that. It's basic to providing access to email, and if they cannot do that - make them pass your call to upper tier support. If they really can't say what the right SMTP server is, please save yourself many future headaches and change providers. Or - try the servers mentioned in results from the search I suggested to you. This really is not a Thunderbird issue. You already know where to enter the server address. Agnes