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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After the last windows update, firefox crashes frequently. Can you help me ?

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu giovanti

giovanti
giovanti
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This is the last report of crash : bp-b4723d8c-3b59-461a-9d82-612100190823 23/08/2019, 19.42

The crashes happens after a few minutes of navigation, is seems a compatibily issue. Can you help me ?

Thanks in advance.

This is the last report of crash : bp-b4723d8c-3b59-461a-9d82-612100190823 23/08/2019, 19.42 The crashes happens after a few minutes of navigation, is seems a compatibily issue. Can you help me ? Thanks in advance.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi giovanti, it seems to be related to an Athena Smartcard. There seem to be a lot of crash reports with the same signature submitted in recent days (over 700 in the past week):

https://crash-stats.mozilla.com/signature/?product=Firefox&signature=asepkcs.dll%20%7C%20UserCallWinProcCheckWow&date=%3E%3D2019-08-16T18%3A06%3A00.000Z&date=%3C2019-08-23T18%3A06%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_columns=startup_crash&_sort=-date&page=1#reports

Is it possible this software updated recently?

giovanti
giovanti Umnikazi wombuzo
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I didn't update the software manually, but maybe with the recent big patch of windows 10 something happened. I try to unistall the driver, i hope this will resolve the crashes. Thanks a lot !