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Firefox keeps resetting itself

Kuphostiwe

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset.

It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0.

I mean, my history, bookmarks, passwords, all remain intact.

But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice.

My homepage, search and download settings are back to the defaults.

I have tried to refresh my browser, reinstalled my extensions, but still the same issue.

Help?

So, for the past couple of weeks, after every 3-4 days, I go to open Firefox, and all my add-ons and settings keep getting reset. It's a weird thing. I have my add-ons, my customized settings, and everything is working fine. But after a couple of days, I open up firefox and it's like I'm starting from 0. I mean, my history, bookmarks, passwords, all remain intact. But everything else is gone. All my extensions open up a tab saying "now installed!" or something along those lines - plus a tab from Mozilla, today about the privacy notice. My homepage, search and download settings are back to the defaults. I have tried to refresh my browser, reinstalled my extensions, but still the same issue. Help?
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4146 izisombululo 57852 izimpendulo
Kuphostiwe

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17266 izisombululo 156032 izimpendulo
Kuphostiwe

You can check for problems with preferences.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check for problems with preferences. *delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases *http://kb.mozillazine.org/preferences_not_saved *http://kb.mozillazine.org/resetting_preferences You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Isicaphuno

Umnikazi wombuzo

@FredMcD: Essentially you want me to reinstall Firefox? Wouldn't the refresh have accomplished the same?

@Cor-el: I only have the default profile and there was only a singular prefs file, so I'm not too sure what you want me to do here.

@FredMcD: Essentially you want me to reinstall Firefox? Wouldn't the refresh have accomplished the same? @Cor-el: I only have the default profile and there was only a singular prefs file, so I'm not too sure what you want me to do here.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4146 izisombululo 57852 izimpendulo
Kuphostiwe

whyjay said

@FredMcD: Essentially you want me to reinstall Firefox? Wouldn't the refresh have accomplished the same?

A refresh is great when there is a problem with the profile. But if the problem is with the programs, a reinstall is the best way to remove corrupt files.

''whyjay [[#answer-1227837|said]]'' <blockquote> @FredMcD: Essentially you want me to reinstall Firefox? Wouldn't the refresh have accomplished the same? </blockquote> A refresh is great when there is a problem with the profile. But if the problem is with the programs, a reinstall is the best way to remove corrupt files.
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Isicaphuno

Umnikazi wombuzo

Hi again,

So, I tried to reinstall firefox.

It went fine, everything was great. Things seemed to be working, and I hadn't had any issues. Apparently today, there was an update, and when I started the browser, back again with the same thing.

I'm at a loss here. It's not the profile, it's not the files, so what could it be?

Hi again, So, I tried to reinstall firefox. It went fine, everything was great. Things seemed to be working, and I hadn't had any issues. Apparently today, there was an update, and when I started the browser, back again with the same thing. I'm at a loss here. It's not the profile, it's not the files, so what could it be?
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Isicaphuno

Umnikazi wombuzo

Hi everyone,

I would still greatly need help with this.

As far as I can tell, it's either a problem with Firefox updates, or when I close multiple tabs at once.

It's really annoying, and I really need this to be solved.

If someone could give me some tips or ideas, I'd really appreciate it.

Hi everyone, I would still greatly need help with this. As far as I can tell, it's either a problem with Firefox updates, or when I close multiple tabs at once. It's really annoying, and I really need this to be solved. If someone could give me some tips or ideas, I'd really appreciate it.
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Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17266 izisombululo 156032 izimpendulo
Kuphostiwe

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp). *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation *https://blog.nightly.mozilla.org/2019/01/14/moving-to-a-profile-per-install-architecture/
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Isicaphuno
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