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Firefox was completely wiped off my system with no warning & unable to successfully re-install with history and preferences, now what?

Kuphostiwe

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not in an Old Firefox folder. I am furious. What caused this? What to I do?

I was browsing win Firefox when suddenly Firefox was wiped off my Windows PC. Now, in uploading new version my history and preferences cannot be restored. They are not in an Old Firefox folder. I am furious. What caused this? What to I do?
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4230 izisombululo 59034 izimpendulo
Kuphostiwe
Was it just the program files that were removed? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

Everything was removed. An older profile remained, but it did not contain my favorites or history. I want to know what caused this problem so that it never happens again. I have re-installed Firefox, but it has no history or favorites. How did this happen? Why was Firefox suddenly wiped off my computer? What will Mozilla do to permanently fix the problem? A user should always be notified and asked permission before such a major change occurs without warning or permission. MAJOR PROBLEM - PLEASE RESPOND.

Everything was removed. An older profile remained, but it did not contain my favorites or history. I want to know what caused this problem so that it never happens again. I have re-installed Firefox, but it has no history or favorites. How did this happen? Why was Firefox suddenly wiped off my computer? What will Mozilla do to permanently fix the problem? A user should always be notified and asked permission before such a major change occurs without warning or permission. MAJOR PROBLEM - PLEASE RESPOND.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59034 izimpendulo
Kuphostiwe

There are several possibilities including malware and your anti-virus. While an installer could remove files/folders, I don't see it as likely.

Open your trash/recycle folder. Anything there?

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

There are several possibilities including malware and your anti-virus. While an installer could remove files/folders, I don't see it as likely. Open your trash/recycle folder. Anything there? You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59034 izimpendulo
Kuphostiwe

Open your anti-virus history. Anything there?

Open your anti-virus history. Anything there?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I scanned with two anti-virus programs. There was no malware, nothing above level 2 out of 10 with 10 being the worst.

I scanned with two anti-virus programs. There was no malware, nothing above level 2 out of 10 with 10 being the worst.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4230 izisombululo 59034 izimpendulo
Kuphostiwe

And you opened the profiles folder with your file explorer?

I called for more help.

And you opened the profiles folder with your file explorer? I called for more help.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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