Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

cannot get rid of master password window log in

  • 23 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu pacanes

more options

Hi, I signed for a master password in Firefox. When the window appears to ask me to insert it, I do but it doesn't work. Then I try to reset it with this link: chrome://pippki/content/resetpassword.xul into but it doesn't work either as nothing appears after hitting enter. I want to get rid of this annoying pop up window as I'm sure I'm entering the right password but it's always denied. Thank you very much!

Hi, I signed for a master password in Firefox. When the window appears to ask me to insert it, I do but it doesn't work. Then I try to reset it with this link: chrome://pippki/content/resetpassword.xul into but it doesn't work either as nothing appears after hitting enter. I want to get rid of this annoying pop up window as I'm sure I'm entering the right password but it's always denied. Thank you very much!

All Replies (3)

more options

Hi, I created a new profile but again, if I go t create a master password, you will see in the attachment that the window is still asking me for the previous one, so I cannot start from scratch. What can I do to get rid of this! Very frustrating for such a simple feature. Thanks!

Okulungisiwe ngu pacanes

more options

You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox?

With the latter the key file might be copied to the new profile.

Does "Use a master password" has a checkmark?

Okulungisiwe ngu cor-el

more options

Hi, I went into troubleshooting information and in About Profiles

  1. 1
  2. 2