Izimpendulo zakamuva ze-cannot get rid of master password window log inhttps://support.mozilla.org/zu/questions/12549222019-04-07T09:54:22-07:00Hi, I went into troubleshooting information and in About Profiles
2019-04-07T09:54:22-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922?page=2#answer-1212055<p>Hi, I went into troubleshooting information and in About Profiles
</p>You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox?2019-04-07T08:17:13-07:00cor-elhttps://support.mozilla.org/zu/questions/1254922?page=2#answer-1212028<p>You did use the Profile Manager to create a new profile and not used the refresh feature in Firefox?
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li></ul>
<p>With the latter the key file might be copied to the new profile.
</p><p>Does "Use a master password" has a checkmark?
</p>Hi, I created a new profile but again, if I go t create a master password, you will see in the attac2019-04-07T01:14:35-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922?page=2#answer-1211929<p>Hi, I created a new profile but again, if I go t create a master password, you will see in the attachment that the window is still asking me for the previous one, so I cannot start from scratch. What can I do to get rid of this! Very frustrating for such a simple feature. Thanks!
</p>I've been using a Master Password for years and I've never had any issues with it.
2019-04-06T03:13:23-07:00ComputerWhizhttps://support.mozilla.org/zu/questions/1254922#answer-1211744<p>I've been using a Master Password for years and I've never had any issues with it.
</p>Didn't work for me and caused a lot of disruption. Had to create a new profile to undo the problem.
2019-04-06T01:45:44-07:00suberiroberthttps://support.mozilla.org/zu/questions/1254922#answer-1211722<p>Didn't work for me and caused a lot of disruption. Had to create a new profile to undo the problem.
</p>Does the master password works for anyone?
2019-04-06T01:21:52-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922#answer-1211719<p>Does the master password works for anyone?
</p>Thank you. The new profile solved the problem and I had no problems losing bookmarks. But why does t2019-04-06T01:15:36-07:00suberiroberthttps://support.mozilla.org/zu/questions/1254922#answer-1211717<p>Thank you. The new profile solved the problem and I had no problems losing bookmarks. But why does the Master Password not work??
</p>I had the same problem and the only cure I found was to create a new profile. You can then delete th2019-04-06T01:12:49-07:00suberiroberthttps://support.mozilla.org/zu/questions/1254922#answer-1211716<p>I had the same problem and the only cure I found was to create a new profile. You can then delete the old profile. Make sure to save your bookmarks.
</p>Hi, does the master password works for most people or am I the only one who coudn't sign in with the2019-04-05T22:22:10-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922#answer-1211690<p>Hi, does the master password works for most people or am I the only one who coudn't sign in with the right password, even if it was set up the right way? Thanks!
</p>You can inspect the Mozilla and Firefox keys with the Windows Registry Editor in this location to se2019-04-05T14:35:13-07:00cor-elhttps://support.mozilla.org/zu/questions/1254922#answer-1211632<p>You can inspect the Mozilla and Firefox keys with the Windows Registry Editor in this location to see what policies are active:
</p>
<ul><li> HKEY_LOCAL_MACHINE\SOFTWARE\Policies\
</li><li> HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox
</li></ul>Also, the new profile I created is pacanes. I selected set to default but if you look the attachment2019-04-05T11:35:48-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922#answer-1211598<p>Also, the new profile I created is pacanes. I selected set to default but if you look the attachment, looks like it didn't work even if everything is working fine now. Which is the profile I should delete and should I create another master password as not convince it will work.
</p><p>Thank you very much!
</p>Thank you for your reply! Once done, should I forget about setting up a Master Password as it doesn'2019-04-05T01:43:58-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922#answer-1211429<p>Thank you for your reply! Once done, should I forget about setting up a Master Password as it doesn't seem to work well or it's just an isolated case? Thank you!
</p>suberirobert said
I have the exact same problem and I deleted firefox from my hard drive and then r2019-04-04T13:41:33-07:00ComputerWhizhttps://support.mozilla.org/zu/questions/1254922#answer-1211313<p><em>suberirobert <a href="#answer-1211275" rel="nofollow">said</a></em>
</p>
<blockquote>I have the exact same problem and I deleted firefox from my hard drive and then reinstalled it and it didn't solve the problem. the inaccessible master password is still in effect.</blockquote>
<p>I'd like to point out that reinstalling Firefox is different from creating a new profile.
</p><p>When you reinstall Firefox, all of your Firefox data and settings stay untouched. Theoretically, reinstalling Firefox will do nothing to fix the issue because it's going to leave your setting alone.
</p><p>When you create a new profile, you are essentially starting from scratch, which is why you will need to export your bookmarks first and then import them back in. This should, in most cases, reset all of the settings and remove the Master Password entirely. Unfortunately, it will remove your currently stored passwords, but I assume having them locked away is not helpful at the moment anyway.
</p>You can check the about:policies#active page in Firefox 63+ to see if there are policies active.
ht2019-04-04T11:18:05-07:00cor-elhttps://support.mozilla.org/zu/questions/1254922#answer-1211278<p>You can check the about:policies#active page in Firefox 63+ to see if there are policies active.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy" rel="nofollow">https://support.mozilla.org/en-US/kb/customizing-firefox-using-group-policy</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/customizing-firefox-using-policiesjson" rel="nofollow">https://support.mozilla.org/en-US/kb/customizing-firefox-using-policiesjson</a>
</li></ul>I have the exact same problem and I deleted firefox from my hard drive and then reinstalled it and i2019-04-04T11:15:43-07:00suberiroberthttps://support.mozilla.org/zu/questions/1254922#answer-1211275<p>I have the exact same problem and I deleted firefox from my hard drive and then reinstalled it and it didn't solve the problem. the inaccessible master password is still in effect.
</p>Wesley Branton said
At this point, I'd recommend exporting your Firefox bookmarks. Then create a n2019-04-04T11:13:01-07:00suberiroberthttps://support.mozilla.org/zu/questions/1254922#answer-1211272<p><em>Wesley Branton <a href="#answer-1211243" rel="nofollow">said</a></em>
</p>
<blockquote>
At this point, I'd recommend <a href="/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer" rel="nofollow">exporting your Firefox bookmarks</a>. Then <a href="/en-US/kb/profile-manager-create-remove-switch-firefox-profiles" rel="nofollow">create a new Firefox profile</a> (keep the old profile on your system) and <a href="/en-US/kb/import-bookmarks-html-file" rel="nofollow">import your bookmarks back into Firefox</a>.
This should give you a clean slate to work with and you should no longer have issues with the Master Password.
</blockquote>At this point, I'd recommend exporting your Firefox bookmarks. Then create a new Firefox profile (ke2019-04-04T09:54:34-07:00ComputerWhizhttps://support.mozilla.org/zu/questions/1254922#answer-1211243<p>At this point, I'd recommend <a href="/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer" rel="nofollow">exporting your Firefox bookmarks</a>. Then <a href="/en-US/kb/profile-manager-create-remove-switch-firefox-profiles" rel="nofollow">create a new Firefox profile</a> (keep the old profile on your system) and <a href="/en-US/kb/import-bookmarks-html-file" rel="nofollow">import your bookmarks back into Firefox</a>.
</p><p>This should give you a clean slate to work with and you should no longer have issues with the Master Password.
</p>Hi, I refreshed Firefox, then I try to set a new Master Password and it tells me that it can change 2019-04-03T04:53:03-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922#answer-1210878<p>Hi, I refreshed Firefox, then I try to set a new Master Password and it tells me that it can change the password even if I'm creating a new one for the first time? You can see in attachment. Thank you very much!
</p>It doesn't work.
If I refresh Firefox, it will be fine afterwords?
I'm afraid to create a new Master2019-04-02T04:01:17-07:00pacaneshttps://support.mozilla.org/zu/questions/1254922#answer-1210564<p>It doesn't work.
</p><p>If I refresh Firefox, it will be fine afterwords?
</p><p>I'm afraid to create a new Master password as I know the one I inserted was the right one but for unknown reasons wasn't recognized.
</p>Did you try to remove the logins.json and key4.db and a possible key3.db file used by older Firefox 2019-04-01T12:41:55-07:00cor-elhttps://support.mozilla.org/zu/questions/1254922#answer-1210393<p>Did you try to remove the logins.json and key4.db and a possible key3.db file used by older Firefox versions&nbsp;?
</p><p>You can use the button on the "Help -&gt; Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:preferences</b> page.
</p>
<ul><li>Help -&gt; Troubleshooting Information -&gt; Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
</li><li><a href="http://kb.mozillazine.org/Profile_folder_-_Firefox" rel="nofollow">http://kb.mozillazine.org/Profile_folder_-_Firefox</a>
</li></ul>