clear data box not working
When I try to clear cookies from websites, the clear data box is grayed out and not working. I did not change any settings. As mentioned in another thread, I have tried uninstalling FF and installing it again and it did not work.
I also found the solution below in your forums: " look at about:support, specifically Important Modified Preferences. I found that browser.cache.offline.enable was set to false for reasons unknown. I set it to true, restarted FF, and now have access to Clear Data and Manage Data."
However, I do not know where to find the "about:support, browser.cache.offline.enable" to set it to "true." Can someone help, please? Thanks!
When I try to clear cookies from websites, the clear data box is grayed out and not working. I did not change any settings. As mentioned in another thread, I have tried uninstalling FF and installing it again and it did not work.
I also found the solution below in your forums:
" look at about:support, specifically Important Modified Preferences. I found that browser.cache.offline.enable was set to false for reasons unknown. I set it to true, restarted FF, and now have access to Clear Data and Manage Data."
However, I do not know where to find the "about:support, browser.cache.offline.enable" to set it to "true." Can someone help, please? Thanks!
All Replies (3)
Show the screenshot of the error?
Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).
- Options/Preferences -> Privacy & Security
Firefox will: "Use custom settings for history" - remove checkmark: [ ] "Always use Private Browsing mode"
Thank you. A friend of mine came and was able to solve the issue.