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ABC TV episodes won't play

Kuphostiwe

I watch General Hospital online and it was working fine until the last update, about 2-3 weeks ago. Now the episodes will not run. I have tried running the browser in "Safe Mode" and turning tracking off, as suggested, but neither of these worked. Please help.

Thank you, Lisa

I watch General Hospital online and it was working fine until the last update, about 2-3 weeks ago. Now the episodes will not run. I have tried running the browser in "Safe Mode" and turning tracking off, as suggested, but neither of these worked. Please help. Thank you, Lisa

Isisombululo esikhethiwe

From the link to https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode I selected ""The problem still happens in safe mode" > "Troubleshoot and diagnose Firefox problems" > "Check for conflicts with your Internet security software" which led me to this page here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_check-for-conflicts-with-your-internet-security-software It was by following the instructions in that section for removing and re-adding Firefox that I was able to fix the problem.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 31.0 r0

Isisebenziso

  • Firefox 62.0.3
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  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Izandiso

  • Message Seen Disable for Facebook™ 63.0 ({7b9de502-149c-8165-ec2c-db01128febfe})
  • Tab Auto Refresh 0.1.4 ({7fee47a1-8299-4576-90bf-5fd88d756926})

I-Javascript

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Imidwebo

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • windowLayerManagerType: Basic
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Are you getting any error or Blank screen???

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Are you getting any error or Blank screen??? Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Umnikazi wombuzo

OK, thank you. It's attached. And the URL's, if you need them, are: Website: https://abc.go.com/ Latest episode (none of them will play, though): https://abc.go.com/shows/general-hospital/episode-guide/2018-10/22-monday-october-22-2018

OK, thank you. It's attached. And the URL's, if you need them, are: Website: https://abc.go.com/ Latest episode (none of them will play, though): https://abc.go.com/shows/general-hospital/episode-guide/2018-10/22-monday-october-22-2018
iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #('''Firefox 57 and above''') Click the Library button [[Image:57 library icon]] and choose History.<br>(Click the menu button [[Image:New Fx Menu]] and choose History in older Firefox versions.) #In the History menu, choose "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

Umnikazi wombuzo

Thank you for getting back to me. I did as you instructed but, it did not fix the problem.

Thank you for getting back to me. I did as you instructed but, it did not fix the problem.
iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Hello, Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See [[Flash Plugin - Keep it up to date and troubleshoot problems|this article]] for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. This [http://www.adobe.com/support/documentation/en/flashplayer/help/help01.html Flash Player Help - Display Settings page] has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.

Umnikazi wombuzo

Thank you, again.

I did as you instructed and removed the check mark from Enable hardware acceleration, closed & restarted Firefox. I also tried the troubleshooting tips on the page that you sent me a link to and nothing worked.

Thank you, again. I did as you instructed and removed the check mark from Enable hardware acceleration, closed & restarted Firefox. I also tried the troubleshooting tips on the page that you sent me a link to and nothing worked.
iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode to Troubleshoot the issue] and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). * https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode * https://support.mozilla.org/kb/Safe+Mode * https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Umnikazi wombuzo

I found the problem, thank you :). I had to change the the location of firefox.exe to allow it through my firewall. For some reason it was pointing to Program Files (s86) instead of Program Files. Thank you again for your help :).

I found the problem, thank you :). I had to change the the location of firefox.exe to allow it through my firewall. For some reason it was pointing to Program Files (s86) instead of Program Files. Thank you again for your help :).

Umnikazi wombuzo

  • x86 not s86
*x86 not s86
iamjayakumars 489 izisombululo 5951 izimpendulo
Kuphostiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Isisombululo Esikhethiwe

From the link to https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode I selected ""The problem still happens in safe mode" > "Troubleshoot and diagnose Firefox problems" > "Check for conflicts with your Internet security software" which led me to this page here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_check-for-conflicts-with-your-internet-security-software It was by following the instructions in that section for removing and re-adding Firefox that I was able to fix the problem.

From the link to https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode I selected ""The problem still happens in safe mode" > "Troubleshoot and diagnose Firefox problems" > "Check for conflicts with your Internet security software" which led me to this page here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_check-for-conflicts-with-your-internet-security-software It was by following the instructions in that section for removing and re-adding Firefox that I was able to fix the problem.