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When I try to enter my mobile phone number, in whatever format, it says invalid phone number!

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu Gerd

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No more - that's it - I can't confirm set-up sync because it won't accept my valid uk mobile number in whatever format I enter it (0044, +44, ++44, with or without leading 0)

All Replies (10)

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Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.


Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Who or what is it you are sending your phone number to?

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Firefox. Just entering it in the Firefox pop-up box that you get when you click on the confirm email link to set up 'Sync' with mobile phone.

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I called for more help. Have you tried entering the number without # or +  ?

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Tried makes no difference. The box offered me a +34 start because I'm in Spain but I don't have a suitable Spanish smartphone so I changed it to my UK code +44 and it gives me invalid phone number however I enter it. Is it because the server knows I'm in spain and won't accept a UK phone? If so, it's a pretty silly restriction and the software needs re-writing to accept any international code.

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It shouldn't be necessary to use a mobile device to confirm a Firefox Sync account.

Did you setup additional devices?

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I was just following the on screen instructions on my Mac from Firefox to sync the phone after setting up the account and it asked for the phone number to send a link which seems quite reasonable but it wouldn’t accept my Uk mobile number as valid however I entered it as explained previously. This is exasperating!

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Can you be reached in your current location under that number?

I assume that the Sync server wants to send some data to that device.

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Yes I can. Is it because I’m in Spain and the server/software demands a Spanish number? (It pre-loaded the Spanish international code).

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That shouldn't be a problem, I was able to set up Sync with my German phone number in China. There should be also a small "skip" link in the bottom left or right corner of the signup form.