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confirm account not from my ip address

Kuphostiwe

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

sign in stated my password was not correct... sent confirm sign in email... not my ip address not even my city... and have issues with site I got on that I think has hacked my computer... paid for mylife.com and have called 6 times now... and same lady states she is all departments...and cannot get logged off site and states site is not secure... I have most limited knowledge of computers... and feel this is an extension of a hacking two weeks ago... had to pay micorsoft and still not completely restored... however, right now concerned about firefox and no one to help and microsoft will not.. and I cannot confirm sign in on Mozilla and I cannot change my password for some sort of protection... someone please.. this old gal is in a panic... this site https://www.mylife.com/idp-match-process.view?&bypassMatching=false&redirectURL=%2Fsite%2Fob%2Finit%2Fidentity-premium.view%3FflowId%3Didentity_flow20... do not understand any of this... however went into settings and blocked all I could until I can get some help .

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 29.0 r0

Isisebenziso

  • Firefox 59.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/59.0.2/WINNT/en-US/

Izandiso

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  • Capture & Print 0.2.0.1 ({146f1820-2b0d-49ef-acbf-d85a6986e10c})
  • Directions Finder 2.0.11.11 (Directions_Finder_lHmoDZAZNo@www.finddirections.co)
  • Forms 100.7 (web@Forms)
  • Honey 10.6.7 (jid1-93CWPmRbVPjRQA@jetpack)
  • LibreOffice Editor 2.18.7 ({223b662b-a5c4-489f-beea-ee572fab24c0})
  • McAfee® WebAdvisor 6.0.0.132 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Print Edit WE 21.6 (printedit-we@DW-dev)
  • Search-Encrypt 2.2.16 (@search-encrypt)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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  • adapterRAM2: 4096
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  • adapterSubsysID2: 06b21028
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.db3422764a9b)
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  • windowLayerManagerRemote: True
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Shadow110 1072 izisombululo 14836 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hi, I think you best change all passwords and cancel cards and more as per this 2011 https://abcnews.go.com/Technology/mylifecom-people-search-website-sued-scam/story?id=14335481 https://www.bbb.org has reviews you can search for in your state or others.

Change password where and for what ?

Delete your cache and cookies.

Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help : SUGGEST IF STUFF FOUND GO HERE

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

Hi, I think you best change all passwords and cancel cards and more as per this 2011 https://abcnews.go.com/Technology/mylifecom-people-search-website-sued-scam/story?id=14335481 https://www.bbb.org has reviews you can search for in your state or others. Change password where and for what ? Delete your cache and cookies. Please use more than 1 scanner as each uses diff tech : *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save your Report and google each before deleting anything as do not want to delete something you need, If need help : SUGGEST IF STUFF FOUND GO HERE *https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Post in only 1 forum, then wait. Please let us know if this solved your issue or if need further assistance.

Umnikazi wombuzo

but to confirm my account... when mozilla sends the confirmation email not showing my ip address. or right town I live in... so how do I confirm to change and in this case get my password since I cannot confirm the ip address showing sorry excuse my stupidity... just do not understand... thank you for being kind...and I do need help fast...

but to confirm my account... when mozilla sends the confirmation email not showing my ip address. or right town I live in... so how do I confirm to change and in this case get my password since I cannot confirm the ip address showing sorry excuse my stupidity... just do not understand... thank you for being kind...and I do need help fast...
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Impendulo Ewusizo

'''Warning ! !''' WebOfTrust reports that site as 'Scam' https://www.mywot.com/scorecard/mylife.com?utm_source=addon&utm_content=warning-security
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

As to your Moilla accounts, I called an administrator. Please wait

As to your Moilla accounts, I called an administrator. Please wait

Umnikazi wombuzo

thanks to you PkShadow and Fred McD... got the scam issue handled ..ran the Malware Bytes had 6 issues all 3 hours old.. running McAfee so far at 79%. .cs agent at bank stated 5 of these have come in tonight...as well as 2 weeks ago ...American Geeks LLC ...also a scam I reported had to buy a fix for my computer ..Windows (Microsoft) still has not fixed all the mess they did ... files gone access to my accounts changed, etc.. anyway... add American Geeks LLC to your list... comes up with a Windows Defender page...state they are with Micosoft and NOT... anyway, thanks and anxiously waiting on response what to do about verifying my mozilla account... cannot change my password... kudos to you and your brains for helping old folks like me.. and with such kindness and ease to understand.. appreciate it so much let me know what the administrator says....

thanks to you PkShadow and Fred McD... got the scam issue handled ..ran the Malware Bytes had 6 issues all 3 hours old.. running McAfee so far at 79%. .cs agent at bank stated 5 of these have come in tonight...as well as 2 weeks ago ...American Geeks LLC ...also a scam I reported had to buy a fix for my computer ..Windows (Microsoft) still has not fixed all the mess they did ... files gone access to my accounts changed, etc.. anyway... add American Geeks LLC to your list... comes up with a Windows Defender page...state they are with Micosoft and NOT... anyway, thanks and anxiously waiting on response what to do about verifying my mozilla account... cannot change my password... kudos to you and your brains for helping old folks like me.. and with such kindness and ease to understand.. appreciate it so much let me know what the administrator says....

Okulungisiwe ngu mr aak

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Unfortunately, the internet is a very dangerous place because of scammers, malware, ransomware . . . .

You need a good antivirus to block much of this.

Run mal scanners now and then to make sure nothing sneaks in.

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

If you receive any messages offering to 'fix' your system, close that window.

and the list goes on.

Unfortunately, the internet is a very dangerous place because of scammers, malware, ransomware . . . . You need a good antivirus to block much of this. Run mal scanners now and then to make sure nothing sneaks in. Go to the [https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page] {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker. If you receive any messages offering to 'fix' your system, close that window. and the list goes on.

Umnikazi wombuzo

Running Malware and McAfee... quarantined 8 ... my issue is when I go to verify account... you send the email... however I cannot click it because not my ip address and not my city... not me... and read all the help articles I can.. do not understand how to get this back to me and my ip address... New sign-in to Firefox here is what I get:

For added security, please confirm this sign-in from the following device:

Firefox on Windows 10 Dallas, TX, United States (estimated) IP address: 50.84.136.154 9:00:34 AM (CDT) Wednesday, Apr 18, 2018

this is NOT ME....and I humbly apologize for not understanding what to do,,, I don't know..and still need some advice if possible...

Running Malware and McAfee... quarantined 8 ... my issue is when I go to verify account... you send the email... however I cannot click it because not my ip address and not my city... not me... and read all the help articles I can.. do not understand how to get this back to me and my ip address... New sign-in to Firefox here is what I get: For added security, please confirm this sign-in from the following device: Firefox on Windows 10 Dallas, TX, United States (estimated) IP address: 50.84.136.154 9:00:34 AM (CDT) Wednesday, Apr 18, 2018 this is NOT ME....and I humbly apologize for not understanding what to do,,, I don't know..and still need some advice if possible...
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

Hi mr aak,

Your system details (to the right of your original post) show that there are two extensions installed :

Directions Finder and Search Encrypt

Those are browser hijackers, malware that you need to get rid of.

Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions (you'll see them listed there) and remove those two extensions, please.

Just to make sure, also go to Windows Control Panel => Programs, and see if there is anything there that looks suspicious - if you find any : please, remove them.

You've already run all the malware scans, and you should be OK after you've removed those two extensions.

Hi mr aak, Your system details (to the right of your original post) show that there are two extensions installed : Directions Finder and Search Encrypt Those are browser hijackers, malware that you need to get rid of. Go to the 3-bar menu (or 'Tools') => Add-ons => Extensions (you'll see them listed there) and remove those two extensions, please. Just to make sure, also go to Windows Control Panel => Programs, and see if there is anything there that looks suspicious - if you find any : please, remove them. You've already run all the malware scans, and you should be OK after you've removed those two extensions.

Umnikazi wombuzo

Thank you Happy 112...I have done as requested I have HitMan Pro, Malware bytes and McAfee.. have run these repeatedly.. and account still needs verification per email... I receive the wrong ip address and city the 2 add-ons were removed.... concerned that without verification when I shut this computer down.. I will not be able t o get back on..and every file/account/etc is on Firefox... please advise what else I should do/can do... is there anyone in all of mozilla/firefox that can get on my computer and look at this... I a have read and re-read all the info on this stuff... out of my comprehension range... I do apologize. ... and perplexed that I am unable to get this done myself.. and I think the more I attempt to work on it.. the deeper in___ I am getting...no.. I do not think... I know...

Thank you Happy 112...I have done as requested I have HitMan Pro, Malware bytes and McAfee.. have run these repeatedly.. and account still needs verification per email... I receive the wrong ip address and city the 2 add-ons were removed.... concerned that without verification when I shut this computer down.. I will not be able t o get back on..and every file/account/etc is on Firefox... please advise what else I should do/can do... is there anyone in all of mozilla/firefox that can get on my computer and look at this... I a have read and re-read all the info on this stuff... out of my comprehension range... I do apologize. ... and perplexed that I am unable to get this done myself.. and I think the more I attempt to work on it.. the deeper in___ I am getting...no.. I do not think... I know...
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

Dear mr aak, try to relax - you removed those two extensions , no worries there anymore.

But it looks like you've got another (separate) problem : you seem to be waiting for an email verification - this is about a Sync account, I assume  ? FredMcD has already contacted an administrator a couple of days ago - just to try and speed things up a little, I will send that administrator an email.

Dear mr aak, try to relax - you removed those two extensions , no worries there anymore. But it looks like you've got another (separate) problem : you seem to be waiting for an email verification - this is about a Sync account, I assume ? FredMcD has already contacted an administrator a couple of days ago - just to try and speed things up a little, I will send that administrator an email.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

I just sent another message.

I just sent another message.
Happy112 561 izisombululo 5694 izimpendulo
Kuphostiwe

FredMcD said

I just sent another message.

And I just sent an email .......

''FredMcD [[#answer-1102563|said]]'' <blockquote> I just sent another message. </blockquote> And I just sent an email .......
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Hi,

Apologies for the delay, there is quite alot of excitement at Mozilla. I am happy to help investigate the verification of the sync account.

It is really important to try not to sync a profile with extensions that may cause similar issues that were just troubleshooted above.

I would advise backing up the parts of your profile that you wish to sync, as access to the sync account is not going to be a reliable back up option.

Back up and restore information in Firefox profiles <---first

Second, please consider creating a new profile Profile Manager - Create, remove, or switch Firefox profiles, then navigate to about:support and open the new profile folder and copy over the profile files to the new profile folder from the old one.

Second, try to login to the sync account from the new profile. If you still receive the error, please consider creating a new account, then adding back each of the devices that were synced.

Although this is not ideal, most of the profile information is stored locally and the sync service will just mirror what is being synced.

Hi, Apologies for the delay, there is quite alot of excitement at Mozilla. I am happy to help investigate the verification of the sync account. It is really important to try not to sync a profile with extensions that may cause similar issues that were just troubleshooted above. I would advise backing up the parts of your profile that you wish to sync, as access to the sync account is not going to be a reliable back up option. [[Back up and restore information in Firefox profiles]] <---first Second, please consider creating a new profile [[Use the Profile Manager to create and remove Firefox profiles]], then navigate to about:support and open the new profile folder and copy over the profile files to the new profile folder from the old one. Second, try to login to the sync account from the new profile. If you still receive the error, please consider creating a new account, then adding back each of the devices that were synced. Although this is not ideal, most of the profile information is stored locally and the sync service will just mirror what is being synced.