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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't sign in because my password is old and only 6 characters, i will hate to lose my saved data and bookmarks, can you help me log in?

  • 2 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu FredMcD

John507
John507
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I had to reload windows 8 and lost my settings for Firefox, my account is old and the password is only 6 characters..it will not let me log in and if I change it, I lose my information, please help,

I had to reload windows 8 and lost my settings for Firefox, my account is old and the password is only 6 characters..it will not let me log in and if I change it, I lose my information, please help,

All Replies (2)

Bradforth
Bradforth
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Hi there John507.


I would have no fear and change your password. If you had firefox sync enabled then your data which was saved to your firefox application should be restored to your browser.

If you need help to do this, I will post a link below:

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password

Let us know how you get on!

Best of luck Brad

FredMcD
FredMcD
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Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address


I called an administrator to help you.