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Sometimes the left-clicking on items in a website doesn't work, and it only occurs in Firefox on a specific website that I constantly use for work. HELP

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  • Igcine ukuphendulwa ngu Mrs.M.

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I work online, but within the last two weeks one of the main websites I work on Firefox has stopped recognizing left clicks on certain parts of the site. This only occurs in Firefox on my work specific website that I constantly use. HELP

I've already tried safe mode, refreshing firefox, restoring firefox to defaults, and updating firefox. I'm running windows 10

I work online, but within the last two weeks one of the main websites I work on Firefox has stopped recognizing left clicks on certain parts of the site. This only occurs in Firefox on my work specific website that I constantly use. HELP I've already tried safe mode, refreshing firefox, restoring firefox to defaults, and updating firefox. I'm running windows 10

All Replies (9)

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What is the site and does it require login to use or not?

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Is it Office365 OWA (email)? There is a known issue in Firefox 58 with viewing messages that replace the Inbox or other message list (Reading Pane is not affected). We know a workaround for that:

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(B) In the search box above the list, type or paste stylo and pause while the list is filtered

(C) Double-click the layout.css.stylo-blocklist.enabled preference to switch the value from false to true

(D) Double-click the layout.css.stylo-blocklist.blocked_domains preference and set the value to office365.com,office.com,live.com and click OK.

Then exit/quit Firefox and start it up again to make the change effective.

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This is a catholic parish/school website. There is a staff login, but that is not affected. It has nothing to do with email or office, just the website. I can view the top most parish news articles, but I cannot click to open the other news articles on the same page. I also cannot click the previous/next arrows on the rotator.

Okulungisiwe ngu Mrs.M.

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Thanks for the additional info. I'm assuming these are links, but the links are not doing anything when you click them. If you right-click them, does Firefox display the context menu for links? It will have some "Open Link in" entries at the top. If you get the same context menu as for ordinary text, hmm, what is going on...

Is there an IT department that might know something about a change to the site?

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If you look at the screenshot below, the top article is active. I can click the read more and it will open. When I click on the other articles a glimpse of the article should appear and a read more link, but for the last two weeks when I click on them nothing happens. I can right click on them, and the following menu will appear. The menu is the same when I right click anywhere within the site. I've contacted the website host, everything on their end checks out.

Okulungisiwe ngu Mrs.M.

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I hope you don't mind that I visited the page. In my test, the script that slides open the different topics was working normally, as far as I could tell. When I opened the Network Monitor and reloaded the page bypassing the cache, I get 107 files; the list is shown in part in the attached screenshot (the bottom shows the number of files and total size). Can you compare yours and see whether Firefox is retrieving everything?

Note: I tested using HTTPS, in case that makes any difference.

To call up the network monitor in the lower part of the tab, either:

  • Ctrl+Shift+E
  • menu button > Web Developer > Network
  • (menu bar) Tools > Web Developer > Network

Then to reload the page bypassing the cache, you can press Ctrl+Shift+r or Shift+click the reload button on the toolbar.

Okulungisiwe ngu jscher2000 - Support Volunteer

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Well, I'm not sure how you knew which website I edit, which is disconcerting since I didn't volunteer that information, but I'd really like a solution so I can keep using firefox, which is my preferred browser.

I really appreciate your help, but I would also appreciate you deleting your screenshot. I'm not looking to start anything at work.

To answer your question, I only show 87files. However, I have been working, and didn't realize you had responded. So that may have affected the number, I'm not sure. This is beyond my training.

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mueggenborgs13 said

Well, I'm not sure how you knew which website I edit, which is disconcerting since I didn't volunteer that information...

I Googled two phrases from your screenshot. You may need to remove it.

I would also appreciate you deleting your screenshot.

Done.

To answer your question, I only show 87files.

Sounds like even with all your blockers turned off, something is being blocked. Since you already used Refresh and tested in Safe Mode, are you aware of any external security software or services filtering your browsing?

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On campus, more than likely, yes. At home, I don't think so. I had a free trial of Mcafee that just expired, so last night I upgraded to Vipre. The only things the two places share to my knowledge are internet service providers and my laptop.