Firefox crashes
I can open firefox in safe mode only. Firefox won't open. I've tried uninstalling, and reinstalling.
Error code: bp-f32e7819-8aae-4f8a-9725-12a261171202
AdapterDeviceID: 0x10c3 AdapterDriverVersion: 21.21.13.4201 AdapterSubsysID: 13023842 AdapterVendorID: 0x10de Add-ons: activity-stream%40mozilla.org:2017.11.07.1100-7f4e3634,aushelper%40mozilla.org:2.0,e10srollout%40mozilla.org:3.05,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:19.2.0,shield-recipe-client%40mozilla.org:76.1,webcompat%40mozilla.org:1.1,%7BD19CA586-DD6C-4a0a-96F8-14644F340D60%7D:undefined AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 6399619072 AvailablePhysicalMemory: 1673297920 AvailableVirtualMemory: 1618878464 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 236126208 BreakpadReserveSize: 83886080 BuildID: 20171128222554 CPUMicrocodeVersion: 0x1000098 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1512258173 DOMIPCEnabled: 1 E10SCohort: test EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 2 GPUProcessStatus: Destroyed GraphicsCriticalError: |[0][GFX1-]: GPU process disabled after 2 attempts (t=9.76821) InstallTime: 1512232026 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x10c3, AdapterSubsysID: 13023842, AdapterDriverVersion: 21.21.13.4201 FP(D00-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 178 StartupCrash: 0 StartupTime: 1512258170 SystemMemoryUsePercentage: 48 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20171128222554","version":"57.0.1","vendor":"Mozilla","platformVersion":"57.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3070,"virtualMaxMB":2048,"cpu":{"count":2,"cores":2,"vendor":"AuthenticAMD","family":16,"model":6,"stepping":2,"l2cacheKB":1024,"l3cacheKB":null,"speedMHz":2813,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSE4A"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2013},"hdd":{"profile":{"model":"ST3250318AS","revision":"CC38"},"binary":{"model":"ST3250318AS","revision":"CC38"},"system":{"model":"ST3250318AS","revision":"CC38"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce 8400GS","vendorID":"0x10de","deviceID":"0x10c3","subsysID":"13023842","RAM":1024,"driver":"nvd3dum nvwgf2um,nvwgf2um","driverVersion":"21.21.13.4201","driverDate":"11-14-2016","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","gpuProcess":{"status":"available"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":false},"settings":{"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"firefox-com"},"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":3,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"dom.ipc.processCount":3,"layers.acceleration.disabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{},"experiments":{"e10sCohort":{"branch":"test"}},"addons":{"activeAddons":{"activity-stream@mozilla.org":{"version":"2017.11.07.1100-7f4e3634","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"e10srollout@mozilla.org":{"version":"3.05","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"19.2.0","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"shield-recipe-client@mozilla.org":{"version":"76.1","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17499,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true},"{D19CA586-DD6C-4a0a-96F8-14644F340D60}":{"version":null,"scope":8,"type":"extension","updateDay":17498,"isSystem":false,"isWebExtension":false,"multiprocessCompatible":true}},"theme":{"id":"firefox-compact-light@mozilla.org@personas.mozilla.org","blocklisted":false,"description":"A theme with a light color scheme.","name":"Light","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"Shockwave Flash","version":"27.0.0.187","description":"Shockwave Flash 27.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17502}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 ThreadIdNameMapping: 7984:"Gecko_IOThread",4172:"Timer",6860:"Link Monitor",3068:"Socket Thread",5872:"JS Watchdog",6668:"BGReadURLs",7336:"Hang Monitor",7496:"Cache2 I/O",6700:"GMPThread",6728:"VsyncIOThread",8020:"SoftwareVsyncThread",7024:"Compositor",7672:"ImgDecoder #1",7696:"ImgDecoder #2",7720:"ImageIO",7044:"HTML5 Parser",7324:"IPDL Background",6292:"DOM Worker",7420:"ImageBridgeChild",8036:"ProcessHangMon",2308:"StreamTrans #8", Throttleable: 1 TotalPageFile: 8041336832 TotalPhysicalMemory: 3219644416 TotalVirtualMemory: 2147352576 URL: UptimeTS: 10.45498904 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 57.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD NetBIOS [\Device\NetBT_Tcpip_{776436AE-4C07-48DF-87AD-F2FEDCA96AC3}] SEQPACKET 0 : 2 : 17 : 5 : -2147483648 : 0x2000e : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip_{776436AE-4C07-48DF-87AD-F2FEDCA96AC3}] DATAGRAM 0 : 2 : 17 : 2 : -2147483648 : 0x20209 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{142E6A3E-CE79-4924-8521-B8DFE5568BF1}] SEQPACKET 4 : 2 : 17 : 5 : -4 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{142E6A3E-CE79-4924-8521-B8DFE5568BF1}] DATAGRAM 4 : 2 : 17 : 2 : -4 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C60EDE91-5EB2-4B98-B87F-2414841DB6B4}] SEQPACKET 3 : 2 : 17 : 5 : -3 : 0x2000e : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C60EDE91-5EB2-4B98-B87F-2414841DB6B4}] DATAGRAM 3 : 2 : 17 : 2 : -3 : 0x20209 : 0x0 : %SystemRoot%\system32\mswsock.dll : : 8d5f1830-c273-11cf-95c8-00805f48a192
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8E835699-1224-4695-A276-2594D1242B0A}] SEQPACKET 1 : 2 : 17 : 5 : -1 : 0x2000e : 0x0 :
Okulungisiwe ngu cor-el
All Replies (3)
Please submit the crash report as directed here : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Need the bp- files to turn out as a URL on this end so follow as per above, Thank You. You can edit your above post and take all that out .
Signature:
- Firefox 57.0.1 Crash Report [@ mozilla::ipc::MessageChannel::CommonThreadOpenInit ]
You can try to disable hardware acceleration in Firefox.
- Options/Preferences -> General: Performance
remove checkmark: [ ] "Use recommended performance settings"
remove checkmark: [ ] "Use hardware acceleration when available" - https://support.mozilla.org/en-US/kb/performance-settings
Close and restart Firefox after toggling this setting to make the change effective.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
- browser.tabs.remote.autostart = false
- browser.tabs.remote.autostart.2 = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.
mbae.dll = Malwarebytes Anti-Exploit
mcsc_jvecnjjo.dll = No results found
shim_bpppekxb.dll = No results found
mcapp_ojoqejke.dll = No results found
EpMPApi.dll = McAfee Endpoint
Make sure Malwarebytes and McAfee are fully up-to-date.