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folders on bookmarks toolbar do not open

  • 29 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu PeruvianBear

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My bookmarks toolbar contains a mix of links and folders with sets of related links within them. When I first start Firefox these links and the links within the folders are all available and work fine. However, later, the folders are still visible but will not open. This seems to be after I have minimised Firefox and later re-maximised it. To fix this I have to close Firefox and restart it. I am up to date with version 55.0.3 (32-bit) running under Win 7.1 (64 bit).

Some possibly related observations that might help are:

1 - whenever this happens the three-bar menu button has an exclamation mark over it, and it won't open either. I suspect that's a big clue.

2 - when Firefox asks for my master password the dialog is mostly off-screen top left and cannot be dragged onto screen. This is new behavior that seems to be coincident with the advent of the bookmarks problem.

Speculating, I wonder if the window that opens for a bookmarks folder is in fact opening but is being drawn somewhere off screen and thus only appears unresponsive. Could there be something overwriting the screen origin co-ordinates to create this appearance.

I have noted what appears to be a related question that addresses disappearance of folders but in my case the icons are still visible just not active. The bookmarks library clearly shows these bookmarks as present after I have restarted.

Any ideas / solutions will be much appreciated.



All Replies (9)

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Seems there is a limit on the number of lines allowed in this text box. So here's part 1. Part 2 will follow:

Application Basics

Name: Firefox Version: 57.0 Build ID: 20171112125346 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:57.0) Gecko/20100101 Firefox/57.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 4/3 Stylo: true (enabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Firefox Features

Name: Activity Stream Version: 2017.11.07.1100-7f4e3634 ID:

Name: Application Update Service Helper Version: 2.0 ID:

Name: Firefox Screenshots Version: 19.2.0 ID:

Name: Follow-on Search Telemetry Version: 0.9.6 ID:

Name: Form Autofill Version: 1.0 ID:

Name: Multi-process staged rollout Version: 3.05 ID:

Name: Photon onboarding Version: 1.0 ID:

Name: Pocket Version: 1.0.5 ID:

Name: Shield Recipe Client Version: 76.1 ID:

Name: Web Compat Version: 1.1 ID:


Name: DigitalPersona Extension Version: Enabled: false ID:


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - DirectWrite: true (6.2.9200.22164) GPU #1 Active: Yes Description: ATI Mobility Radeon HD 5470 Vendor ID: 0x1002 Device ID: 0x68e0 Driver Version: 8.771.1.0 Driver Date: 9-9-2010 Drivers: atiu9p64.dll atiuxp64 atiuxp64 atiu9pag atiuxpag atiuxpag atiumdva atiumd6a atitmm64 Subsys ID: 144a103c RAM: 512 GPU #2 Active: No Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.771.1.0 Driver Date: 9-9-2010 Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID: 144a103c RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend (UI Process): skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 1652 Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled


Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output Devices Name: Group Speakers and Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004\4&2bc153a1&0&0001 Independent Headphones (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004\4&2bc153a1&0&0001 AMD HDMI Output (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&11c37827&0&0001 Headset Earphone (Plantronics C320-M): USB\VID_047F&PID_C025&MI_00\7&69fec6e&0&0000 Input Devices Name: Group Integrated Microphone Array (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004\4&2bc153a1&0&0001 AMD HDMI Output (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&11c37827&0&0001 Headset Microphone (Plantronics C320-M): USB\VID_047F&PID_C025&MI_00\7&69fec6e&0&0000 Sidetone (Plantronics C320-M): USB\VID_047F&PID_C025&MI_00\7&69fec6e&0&0000 Stereo Mix (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004\4&2bc153a1&0&0001 External Mic (IDT High Definition Audio CODEC): HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C144A&REV_1004\4&2bc153a1&0&0001

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 true browser.places.smartBookmarksVersion: 8 true browser.sessionstore.upgradeBackup.latestBuildID: 20171112125346 browser.startup.homepage: file:///C:/Users/Alastair/Documents/Web/Home%20page/index.html browser.startup.homepage_override.buildID: 20171112125346 browser.startup.homepage_override.mstone: 57.0 browser.tabs.loadInBackground: false browser.tabs.remote.autostart.2: true browser.urlbar.searchSuggestionsChoice: false browser.urlbar.suggest.searches: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.ipc.processCount: 3 dom.mozApps.used: true dom.push.userAgentID: a852541803914cb6859764274579ca64 extensions.lastAppVersion: 57.0 font.internaluseonly.changed: true Andalus general.autoScroll: false gfx.crash-guard.d3d11layers.appVersion: 55.0.3 gfx.crash-guard.d3d11layers.deviceID: 0x0046 gfx.crash-guard.d3d11layers.driverVersion: 8.771.1.0 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0046 gfx.driver-init.driverVersion: 8.771.1.0 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: false gfx.driver-init.status: 2 layers.acceleration.disabled: true layers.mlgpu.sanity-test-failed: false media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1462527957 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1510449383 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20171112125346 media.gmp-manager.lastCheck: 1511300605 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1510449388 media.gmp-widevinecdm.version: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\Alastair\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\Alastair\AppData\Local\Temp\WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1511192857 places.history.expiration.transient_current_max_pages: 154203 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugins.ctprollout.cohort: test plugins.ctprollout.cohortSample: 0.345081 print.printer_HP_OfficeJet_Pro_6970_(Network).print_bgcolor: false print.printer_HP_OfficeJet_Pro_6970_(Network).print_bgimages: false print.printer_HP_OfficeJet_Pro_6970_(Network).print_duplex: -437918235 print.printer_HP_OfficeJet_Pro_6970_(Network).print_edge_bottom: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_edge_left: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_edge_right: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_edge_top: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_evenpages: true print.printer_HP_OfficeJet_Pro_6970_(Network).print_footercenter: print.printer_HP_OfficeJet_Pro_6970_(Network).print_footerleft: &PT print.printer_HP_OfficeJet_Pro_6970_(Network).print_footerright: &D print.printer_HP_OfficeJet_Pro_6970_(Network).print_headercenter: print.printer_HP_OfficeJet_Pro_6970_(Network).print_headerleft: &T print.printer_HP_OfficeJet_Pro_6970_(Network).print_headerright: &U print.printer_HP_OfficeJet_Pro_6970_(Network).print_in_color: true print.printer_HP_OfficeJet_Pro_6970_(Network).print_margin_bottom: 0.5 print.printer_HP_OfficeJet_Pro_6970_(Network).print_margin_left: 0.5 print.printer_HP_OfficeJet_Pro_6970_(Network).print_margin_right: 0.5 print.printer_HP_OfficeJet_Pro_6970_(Network).print_margin_top: 0.5 print.printer_HP_OfficeJet_Pro_6970_(Network).print_oddpages: true print.printer_HP_OfficeJet_Pro_6970_(Network).print_orientation: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_page_delay: 50 print.printer_HP_OfficeJet_Pro_6970_(Network).print_paper_data: 1 print.printer_HP_OfficeJet_Pro_6970_(Network).print_paper_height: -1.00 print.printer_HP_OfficeJet_Pro_6970_(Network).print_paper_name: print.printer_HP_OfficeJet_Pro_6970_(Network).print_paper_size_unit: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_paper_width: -1.00 print.printer_HP_OfficeJet_Pro_6970_(Network).print_resolution: 600 print.printer_HP_OfficeJet_Pro_6970_(Network).print_reversed: false print.printer_HP_OfficeJet_Pro_6970_(Network).print_scaling: 1.00 print.printer_HP_OfficeJet_Pro_6970_(Network).print_shrink_to_fit: true

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And the rest of it:

print.printer_HP_OfficeJet_Pro_6970_(Network).print_to_file: false print.printer_HP_OfficeJet_Pro_6970_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_unwriteable_margin_left: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_unwriteable_margin_right: 0 print.printer_HP_OfficeJet_Pro_6970_(Network).print_unwriteable_margin_top: 0 print.printer_HP_Photosmart_C7200_series.print_bgcolor: false print.printer_HP_Photosmart_C7200_series.print_bgimages: false print.printer_HP_Photosmart_C7200_series.print_colorspace: print.printer_HP_Photosmart_C7200_series.print_command: print.printer_HP_Photosmart_C7200_series.print_downloadfonts: false print.printer_HP_Photosmart_C7200_series.print_duplex: 1515870810 print.printer_HP_Photosmart_C7200_series.print_edge_bottom: 0 print.printer_HP_Photosmart_C7200_series.print_edge_left: 0 print.printer_HP_Photosmart_C7200_series.print_edge_right: 0 print.printer_HP_Photosmart_C7200_series.print_edge_top: 0 print.printer_HP_Photosmart_C7200_series.print_evenpages: true print.printer_HP_Photosmart_C7200_series.print_footercenter: print.printer_HP_Photosmart_C7200_series.print_footerleft: &PT print.printer_HP_Photosmart_C7200_series.print_footerright: &D print.printer_HP_Photosmart_C7200_series.print_headercenter: print.printer_HP_Photosmart_C7200_series.print_headerleft: &T print.printer_HP_Photosmart_C7200_series.print_headerright: &U print.printer_HP_Photosmart_C7200_series.print_in_color: true print.printer_HP_Photosmart_C7200_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_C7200_series.print_margin_left: 0.984027802944183 print.printer_HP_Photosmart_C7200_series.print_margin_right: 0.5 print.printer_HP_Photosmart_C7200_series.print_margin_top: 0.984027802944183 print.printer_HP_Photosmart_C7200_series.print_oddpages: true print.printer_HP_Photosmart_C7200_series.print_orientation: 0 print.printer_HP_Photosmart_C7200_series.print_page_delay: 50 print.printer_HP_Photosmart_C7200_series.print_paper_data: 9 print.printer_HP_Photosmart_C7200_series.print_paper_height: -1.00 print.printer_HP_Photosmart_C7200_series.print_paper_name: print.printer_HP_Photosmart_C7200_series.print_paper_size_type: 0 print.printer_HP_Photosmart_C7200_series.print_paper_size_unit: 1 print.printer_HP_Photosmart_C7200_series.print_paper_width: -1.00 print.printer_HP_Photosmart_C7200_series.print_plex_name: print.printer_HP_Photosmart_C7200_series.print_resolution: 600 print.printer_HP_Photosmart_C7200_series.print_resolution_name: print.printer_HP_Photosmart_C7200_series.print_reversed: false print.printer_HP_Photosmart_C7200_series.print_scaling: 1.00 print.printer_HP_Photosmart_C7200_series.print_shrink_to_fit: false print.printer_HP_Photosmart_C7200_series.print_to_file: false print.printer_HP_Photosmart_C7200_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_C7200_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_C7200_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_C7200_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true security.sandbox.content.tempDirSuffix: {4daf6d07-5812-4029-89de-9c9f897e3746} services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1511286881 services.sync.lastSync: Wed Nov 22 2017 17:18:07 GMT+0000 (GMT Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1509298882 webgl.disabled: true

Important Locked Preferences

Places Database


Incremental GC: true


Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.17 Version in use: 4.17

NSS Expected minimum version: 3.33 Version in use: 3.33

NSSSMIME Expected minimum version: 3.33 Version in use: 3.33

NSSSSL Expected minimum version: 3.33 Version in use: 3.33

NSSUTIL Expected minimum version: 3.33 Version in use: 3.33

Experimental Features


Content Process Sandbox Level: 3 Effective Content Process Sandbox Level: 3

more options

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Thanks Cor-el. I'll try that. Good idea.


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cor-el said

Try to create a new profile to test if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

That has been interesting.

I first tried the Refresh Firefox link which seemed like a good tool. However the behaviour was still there after the Refresh. So next I moved on to creating a new profile.

Immediately on creating the new profile two information boxes popped up from Norton File Insight to note that gmpopenh264.dll (mozilla) is trusted and widevinecdm.dll (google inc) is also trusted. The location of both files is in the new profile folder. Each has its own folder. Interestingly, when I checked the default profile there were folders for both of these files but each one was empty.

Next I opened Firefox and it looked like a nice clean install with no previous links or anything else. Before thinking about migrating any files from the old profile I decided to do a simple test which was as follows:

  1. visited 3 websites I use fairly often an bookmarked each on the bookmarks toolbar.
  2. created a single bookmark folder on the bookmarks toolbar.
  3. moved two of the bookmarks into that folder.
  4. clicked on the folder to verify that the links were in there and active which they were.
  5. closed lid of my computer to invoke sleep mode
  6. opened lid of the computer again to restart work
  7. clicked the folder to access the bookmarks but it didn't open on screen
  8. pressed the down arrow key once and pressed <enter> and the page for the top bookmark opened.

Conclusion: confusion! Even a very clean version of Firefox with only three bookmarks and one bookmark folder is exhibiting the same odd behaviour.

Next I tried doing the same in an alternate account on my PC - my wife's account. Exactly the same pattern as described above.

I have also tried altering my laptop behaviour to hibernate instead of sleep when the lid is closed. Makes no difference - same problem on resume.

This is a real head scratcher.

Has anyone else tried repeating my steps to see if they get the same behaviour. Perhaps I'm unusual in using sleep mode for my PC when I get up and do something else for a while?

Okulungisiwe ngu PeruvianBear

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Did you try to disable hardware acceleration in the new profile?

Close and restart Firefox after toggling this setting to make the change effective.

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cor-el said

Did you try to disable hardware acceleration in the new profile? Close and restart Firefox after toggling this setting to make the change effective.

Yes. Tried that. Still the same unfortunately.


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Had to restore my system to before the video driver update as previous problems with that driver update were re-appearing - parts of the screen being incorrectly rendered and with regular clusters of black rectangles which could be removed by running the mouse over the area.

So that's sorted. Unfortunately, my Firefox default ID appears to have been interfered with in the process such that a lot of stored login data is no longer available nor my bookmarks. The default ID folder is still there as is the new ID folder so recently created though it's not visible when I do firefox.exe -p.

Maybe there are some entries in the Registry that will help.


Okulungisiwe ngu PeruvianBear

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Got out of that one - I think. The file profiles.ini identifies the various profiles available for startup so I just edited it to include entries for the other two profile folders. Interestingly the old default folder reverts to Firefox 56. We'll cope! At least all my stored logins and bookmarks are there so I can work forward from there.

Yes!! That's sorted it and various settings carried forward to my latest profile. Plus I am once again on Firefox 57 a.k.a. Quantum

Okulungisiwe ngu PeruvianBear

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